Experienced Phone and Chat Specialist with Bonus – Hybrid Remote Work Opportunity

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities. As a pivotal Phone and Chat Specialist, you'll play a critical role in driving success by navigating online to verify nurses' credentials, following up with written messages, and handling follow-up phone calls. If you're a motivated individual with a strong skillset and a passion for customer service, we encourage you to apply now!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team is dedicated to delivering exceptional results and making a meaningful impact on the lives of our clients and customers. As a Phone and Chat Specialist, you'll be part of a dynamic team that's passionate about excellence and committed to excellence.

Key Responsibilities

As a Phone and Chat Specialist, you'll be responsible for:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Essential Qualifications

To be successful in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced call center environment
• Proficiency in CRM software and data entry systems
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide support to colleagues

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in CRM software and data entry systems
• Strong technical skills, including proficiency in Microsoft Office and Google Suite
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone and Chat Specialist, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs
• Take on new challenges and responsibilities as you grow and develop in your role
• Collaborate with a dynamic team of professionals who are passionate about excellence
• Enjoy a competitive salary and benefits package, including paid training and opportunities for advancement

Work Environment and Company Culture

As a hybrid remote work opportunity, you'll have the flexibility to work from home or our remote office. Our team is passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing a safe and supportive space for our employees to grow and thrive.

Compensation, Perks, and Benefits

As a Phone and Chat Specialist, you'll enjoy:

• Starting pay of $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time 40 hours
• Equipment Provided: Option-Equipment will be shipped to you for full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

To ensure success in this role, you'll need to meet the following hardware and software requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)

Ready to Apply?

If you're a motivated individual with a strong skillset and a passion for customer service, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply for this job