Infrastructure Engineer (Remote)

Location: Remote (USA Only) Type: Full-time Compensation: $110,000 - $250,000 (subject to qualifications and experience) + equity + premium benefits Every day, Files.com executes hundreds of millions of API calls for thousands of enterprise customers — from Fortune 500 giants to the fastest-growing startups. Powering that kind of scale takes infrastructure that is fast, resilient, and secure — and building it is the job of our Infrastructure Engineers. This isn't maintenance. This isn't firefighting. This is engineering at the core of the business. Infrastructure Engineers at Files.com design and build the systems that make everything else possible: cloud-native services, proprietary synchronization engines, observability pipelines, and security frameworks that outperform companies 10x our size. The Files.com engineering culture also places a strong emphasis on open source. Engineers are encouraged to engage with and contribute to the broader ecosystem, using their work to advance not just Files.com but the state of engineering practice more broadly. Files.com operates as a flat, high-trust engineering organization. Engineers are not narrowly siloed; they are empowered to take ownership of projects wherever their skills and interests align with business needs. Many of the company's most impactful engineers began as infrastructure-focused but have since contributed significantly to cross-platform initiatives. This breadth of exposure and autonomy is consistently cited as one of the most rewarding aspects of engineering at Files.com. As Files.com continues to scale, this role provides exposure to high-scale architecture, system performance, and cross-functional collaboration. It offers clear growth paths into technical leadership, platform ownership, full-stack or staff-level engineering, and contributions that shape both the company's product and the open source community. In short: this is a high-autonomy, high-impact role for builders who want to create infrastructure that lasts, scales, and enables product excellence. Who We Are We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more. Our CEO is an engineer and remains deeply involved in the engineering team. Files.com has built a $35M+ business with just 70 people by hiring smart, high-output teammates who own outcomes and raise the bar. Backed by $46.5M from Riverwood Capital, we're scaling intentionally — and Infrastructure is at the heart of that growth. What Makes This Role Different

• High-Impact Infrastructure: You'll build systems that directly power file transfer, security, scaling, and automation for thousands of enterprise customers.

️ Builder's Mentality: This isn't about maintaining legacy systems. It's about architecting and delivering infrastructure as product. Breadth of Exposure: You won't be siloed. Files.com engineers often move fluidly between infrastructure, backend services, mobile apps, desktop clients, and databases. Flat, High-Trust Culture: Every engineer has the authority to make an outsized impact. Ownership and autonomy aren't slogans — they're how we operate. Open Source Contribution: Our engineering culture encourages contributions that benefit not just Files.com, but the broader ecosystem. Proven Growth Paths: All of our engineering managers were promoted from within. Infrastructure Engineers here grow into technical leadership, platform ownership, or staff-level roles. What You'll Actually Do

• Infrastructure Architecture: Design and implement cloud-native infrastructure that powers core product capabilities at scale.
• Systems Development: Build proprietary solutions (sync engines, observability pipelines, DNS management systems) that differentiate Files.com.
• Performance & Reliability: Engineer infrastructure for speed, resilience, and maintainability across high-volume, distributed workloads.
• Security & Compliance: Implement security layers, access control, and compliance automation without adding developer friction.
• Automation & Tooling: Reduce manual operations to zero by improving automation with Terraform, Chef, and related tools.
• Operational Excellence: Participate in on-call rotations for routine infrastructure events, while building systems that reduce incidents long-term.
• Documentation & Standards: Contribute to patterns, runbooks, and best practices that keep the team productive and efficient.

Example Projects Engineers at Files.com Work On Here's the kind of work Infrastructure Engineers take on:

• Building a global, multi-region deployment system that ensures zero-downtime releases across AWS and Vercel.
• Designing a next-generation observability platform with distributed tracing, structured logging, and real-time dashboards.
• Engineering a synchronization pipeline that moves terabytes of data seamlessly between Files.com a

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