Experienced Customer Service Associate I (Remote) – Homeownership Support Specialist
Join arenaflex, a leading provider of innovative solutions for homeowners, as a Customer Service Associate I (Remote) and play a vital role in making the dream of homeownership possible for our customers. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and providing support to our valued clients.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that is dedicated to helping individuals achieve their goal of homeownership. Our purpose is simple: we believe that everyone deserves the opportunity to own a home, and we are committed to making that dream a reality. As a team member, you will be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.
Why Choose arenaflex?
At arenaflex, we pride ourselves on our relaxed and casual work environment, which reflects our commitment to work-life balance and employee well-being. We are passionate about doing right by our customers and our employees, and we strive to create a workplace that is both supportive and challenging.
Discover the Benefits
As an arenaflex team member, you will enjoy a comprehensive benefits package that includes:
- Team member mortgage loan program and down payment assistance program
- Student Debt Repayment program
- Tuition reimbursement
- Paid time off and paid holidays
- Market-based health insurance for medical, dental, and vision
- Flexible spending accounts for eligible childcare expenses
- Cooper Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
* Answer 40-50 inbound/outbound (dialer) calls a day
- Assist customers with payment options, escrow items, and any general mortgage information
- Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
- Assist customers that are 30 days or less due on their mortgage payment
Qualifications:
* 6 months or more with customer service experience
- 6 months or more with call center experience
Additional Details:
* Hourly rate is $15.00 an hour
- Eligible for monthly bonus and incentive rewards!
- Must reside within 60 miles from office location
- Comprehensive 6-week paid virtual training – equipment is provided
- Attendance is required for the first 90 days of training is required.
- Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
- Work schedule after training will align with these business hours
Apply Now and Join Our Team!
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Associate I (Remote) at arenaflex, you will have the chance to grow your career, develop new skills, and make a meaningful contribution to our mission.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Simple Application Process
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