Experienced Customer Service Representative – B2B Client Support & Lien Management Solutions

At arenaflex, we're on a mission to revolutionize the way businesses manage their lien workflows, and we're looking for a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll have the opportunity to work with a diverse range of clients, from financial institutions to corporations, and help them navigate the complexities of lien management.

About arenaflex

arenaflex is a global leader in lien management, filing & search compliance, and due diligence solutions. We help banks and corporations automate their lien management processes, reducing risk and complexity in their lending cycles. Our cutting-edge solutions enable businesses to make better decisions, increase agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes, and lien management tools.

Job Highlights

* Competitive salary: $16/hour

• 100% remote work arrangement
• 12-month contract with potential for conversion
• Opportunity to work with a global organization and gain professional experience
• Collaborative and dynamic work environment
• Comprehensive training and onboarding program
• Ongoing learning and development opportunities
• Competitive benefits package

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional service to our clients, providing consultative support, and driving cross-selling opportunities to promote additional offerings. Your key responsibilities will include:

• Delivering prompt and professional service to clients through verbal and written communications
• Providing consultative customer service, helping clients determine their goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Proactively managing the full-life cycle of the order process and driving cross-selling opportunities to promote additional offerings to meet client needs
• Project managing, organizing, and prioritizing high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to clients
• Managing your own clients and customer escalations and working across Customer Service functions to complete or resolve client requests
• Developing and maintaining positive working relationships with clients and other key partners
• Striving to become a subject matter expert of the department, company, and industry and maintaining an aptitude for learning

Qualifications

To succeed in this role, you'll need:

• Bachelor's degree from an accredited college/university or equivalent B2B client service experience
• Strongly preferred minimum of 2 years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry
• Strong organizational, time management, and multi-tasking skills
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Ability to make sound business decisions and exercise discretion and judgment
• Ability to appropriately balance the quantity and quality of work
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
• Proficient with Adobe

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary and benefits
• Ongoing learning and development opportunities
• Collaborative and dynamic work environment
• Comprehensive training and onboarding program
• Opportunity to work with a global organization and gain professional experience
• Flexible work arrangements, including 100% remote work

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job