Experienced Full Stack Customer Service & Sales Representative - Hybrid

Are you a customer-centric professional with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service & Sales Representative to join our team of dedicated professionals who are redefining the customer experience.

About arenaflex

arenaflex is a global leader in communications and technology, and we're committed to providing our customers with the best possible experience. As a member of our team, you'll be at the forefront of this mission, working closely with customers to understand their needs and provide personalized solutions that exceed their expectations. With a strong focus on innovation and customer satisfaction, arenaflex is the perfect place for professionals who are passionate about delivering exceptional service and driving business growth.

Job Summary

As a Full Stack Customer Service & Sales Representative, you'll be responsible for providing top-notch customer service and sales support to our customers. This is a hybrid role, which means you'll work from home 1-2 days a week and in our San Antonio, Texas office 3-4 days a week. You'll be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty.

Key Responsibilities

* Provide exceptional customer service and sales support to customers via phone, email, chat, and other channels

• Identify upsell opportunities and make recommendations to customers to right-fit them with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment that handles a high volume of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve customer-impacting issues that span multiple networks
• Meet monthly sales goals and deliver an outstanding customer experience

What You'll Need

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Strong communication and interpersonal skills
• Ability to work in a team environment and provide exceptional customer service
• Proficiency in multiple tools and systems, including CRM software and customer service platforms
• Ability to learn and adapt to new technologies and processes

What We Offer

* Competitive salary range of $16.16 hourly - $17.41 hourly, plus up to $12,000 in commissions yearly if all sales goals are met

• Comprehensive benefits package, including medical, dental, vision, and 401(k) plan
• Paid training and additional resources to support success in your new role
• Opportunities for career growth and advancement within arenaflex
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work from Home Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Why Join arenaflex?

* arenaflex is a global leader in communications and technology, with a strong focus on innovation and customer satisfaction

• We offer a dynamic and collaborative work environment, with opportunities for career growth and advancement
• Our comprehensive benefits package includes medical, dental, vision, and 401(k) plan, as well as paid training and additional resources to support success in your new role
• We're committed to providing our customers with the best possible experience, and we're looking for professionals who share our passion for delivering exceptional service and driving business growth.

How to Apply

If you're a motivated and customer-centric professional with a passion for sales and a knack for building meaningful connections with people, we want to hear from you! Apply today and let's build the future together. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are dedicated to creating a culture of inclusion and respect.

Disclaimer

arenaflex is not responsible for any errors or omissions in this job posting. arenaflex reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job