Experienced Full Stack Healthcare Customer Advisor – Special Needs Advocate

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a highly skilled and compassionate Healthcare Customer Advisor – Special Needs Advocate, you'll play a vital role in serving and managing special needs for our members and/or their family members. If you're passionate about helping individuals and families of children with special needs, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization that's committed to making a positive impact on people's lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. At arenaflex, we're dedicated to creating a healthier atmosphere by fostering diversity, equity, and inclusion in everything we do.

The Role

As a Healthcare Customer Advisor – Special Needs Advocate, you'll be responsible for providing holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You'll own end-to-end resolution of issues, serve as an ongoing point of contact for members, and create and build ongoing relationships with others, including both members and teammates. You'll also make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.

Key Responsibilities

* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs

• Serve as an ongoing point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members and creating a memorable, positive experience
• Create and build ongoing relationships with others, including both members and teammates
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking
• Consistently follow through on commitments and frame realistic expectations for members
• Plan, prioritize, organize, and complete work to meet established objectives for our families
• Manage project time to ensure follow-up and outreach work is completed in a timely manner
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation
• Process includes outreach calls to initiate contact with members referred by executives and partners
• Responsible for maintaining accurate family counts on our documentation platform
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member
• Determine appropriate referrals to other programs/services as needed with or without technology guidance
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback

Essential Qualifications

* High School Diploma / GED or equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office, including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me or 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* The hourly range for this role is $18.80 - $36.78 per hour, depending on location and experience

• Pay is based on several factors, including but not limited to education, work experience, certifications, etc.
• In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)

Why Join arenaflex?

* We're a leading healthcare organization that's committed to making a positive impact on people's lives

• We believe in creating a healthier atmosphere by fostering diversity, equity, and inclusion in everything we do
• We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401k plan and equity stock purchase
• We're committed to providing ongoing training and development opportunities to help you grow and succeed in your career
• We're a dynamic and fast-paced organization that's always looking for new and innovative ways to improve the healthcare experience

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job