Experienced Part-Time Remote Call Center Customer Service Representative – Driving Customer Satisfaction and Growth at arenaflex
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the healthcare industry, we're committed to empowering our customers with the best possible support and services. Our team of dedicated professionals is driven by a shared vision of making a positive impact on people's lives. If you're a customer service enthusiast with a passion for delivering top-notch support, we'd love to hear from you!Job Summary
We're seeking an experienced Part-Time Remote Call Center Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you'll play a vital role in providing prompt and courteous support to our health plan partners and their members. This is an exciting opportunity to work from the comfort of your own home, with a flexible schedule that suits your needs.About the Role
As a Part-Time Remote Call Center Customer Service Representative at arenaflex, you'll be responsible for:- Handling inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
- Meeting or exceeding productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- FOLLOWING ALL HIPAA AND COMPLIANCE PROTOCOLS TO ENSURE THE PROTECTION OF ALL MEMBERS' PROTECTED HEALTH INFORMATION (PHI).
- Escalating transportation and customer service concerns to contact center leadership team.
Requirements
To be successful in this role, you'll need:- A minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- A High School degree or equivalent.
- The ability to sit for 4 hours or more a day wearing a headset.
- A secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
- A download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
- Excellent written, communication, and data entry skills.
- Modest experience in Microsoft Teams, Outlook, and Word.
- The ability to adapt to high and fast-paced call volumes.
Preferred Qualifications
While not essential, the following qualifications would be beneficial:- Bilingual or multilingual skills in English and Spanish.
- Experience working in a healthcare or customer service environment.
- Knowledge of HIPAA and compliance protocols.
- Experience with CRM software and data entry systems.
What We Offer
As a valued member of our team, you'll enjoy:- A competitive hourly rate of $16.50.
- A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work-from-home flexibility.
- A dynamic and supportive work environment that encourages growth and development.
- The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.