[Remote] Field Service Engineer - Atlanta, GA

Note: The job is a remote job and is open to candidates in USA. Packsize is redefining the way businesses and their customers use and experience packaging around the world. The Field Service Engineer will install, configure, and maintain Packsize equipment solutions onsite at customer facilities while building strong customer relationships and providing exceptional service.

Responsibilities

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Skills

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Valid driver's license and clean driving record
• Ability to travel by vehicle or airplane, domestically
• Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons
• Must be able to remain in a stationary position for 50% of the time
• Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment
• Will frequently operate hand and power tools, computers and other office equipment
• Occasionally ascend/descend a ladder to access high places on the equipment
• Bachelor's Degree in a related area preferred

Company Overview

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