Business Intelligence Manager, Gamewise

Delaware North is seeking a highly analytical and growth-oriented Manager of Business Insights & Analytics to support our Interactive Gaming business. This role will partner closely with Product, Marketing, Casino, Acquisition, and Finance to deliver actionable insights that drive player growth, engagement, retention, and profitability.

The ideal candidate possesses both the technical foundation and business insight required to uncover critical findings and translate them into clear, actionable recommendations for stakeholders across all levels of the organization.

As a new role on a newly formed team, this position offers the opportunity to build from the ground up — establishing scalable frameworks, refining KPIs, and helping define the long-term vision for analytics within Interactive Gaming. This role is designed to evolve as the business grows, with future opportunity to expand team leadership responsibilities.

If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation, we encourage you to apply and take the next step in your career with Delaware North. 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Serve as one of the primary analytics partners to the Interactive Gaming business, providing insight into player behavior, revenue trends, promotional performance, and product engagement.
• Develop and maintain reporting frameworks, dashboards, and KPI definitions to monitor business health across acquisition, retention, and monetization funnels.
• Lead deep-dive analyses to uncover growth opportunities, operational inefficiencies, and revenue optimization strategies.
• Partner with Marketing on campaign measurement, segmentation, and promotional ROI analysis.
• Support Product teams with A/B testing design, experimentation analysis, and feature performance measurement.
• Translate complex analytical findings into clear, executive-ready narratives and recommendations.
• Ensure data integrity and alignment across internal systems and third-party partners.
• Collaborate with Data Engineering and external vendors to enhance data pipelines and analytical capabilities.
• Mentor and guide analysts (if applicable), promoting best practices in data storytelling and analytical rigor.

• 5+ years of experience in analytics, business intelligence, or data-focused roles (interactive gaming, digital consumer, or related industries preferred).
• 3+ years of experience working in Tableau- certification preferred.
• Strong SQL proficiency and experience working with large, complex datasets.
• Solid understanding of key business performance metrics (e.g., LTV, retention, revenue, promotional effectiveness) and how analytics supports decision-making.
• Demonstrated ability to translate complex analyses into clear, actionable insights for both technical and non-technical audiences.
• Strong stakeholder management skills with a collaborative, business-facing mindset and the ability to build trust across cross-functional teams.
• Business-oriented mindset with the ability to prioritize impact and clarity over unnecessary technical complexity.
• Experience working in highly cross-functional, business-facing roles preferred.
• Advanced Microsoft Office skills, especially in Excel and PowerPoint, for data analysis, reporting, and presentations.

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