Client Success Account Coordinator

Description & Requirements  

Who we are  

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. 

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” 

Who you are  

You’re organized, proactive, and thrive in a fast-paced, client-facing role. You love building relationships, managing details, and helping businesses achieve results through smart, data-informed marketing. You’re eager to deepen your expertise in digital advertising and want to be part of a collaborative team where your voice and ideas matter. You take pride in following through, communicating clearly, and staying one step ahead for your clients. 

Qualifications  

• Bachelor's degree in marketing, business, communications, or related field 

• 1+ year of account management or client success experience 

• 1+ year of experience in digital marketing and/or multifamily 

• Experience managing multiple clients or projects simultaneously 

• Comfortable using CRM and project management tools (HubSpot & Asana preferred) 

• Strong written and verbal communication skills 

• Highly organized, self-directed, and detail-oriented 

• Analytical mindset with the ability to identify performance trends 

A day in the life 

As the Client Success Account Coordinator, you’ll manage your own list of clients and serve as their main point of contact. You’ll ensure their campaigns run smoothly, perform well, and deliver value while maintaining strong relationships and clear communication.  

Responsibilities include: 

• Overseeing a portfolio of clients and acting as their primary day-to-day contact 

• Managing digital campaigns from setup through reporting, ensuring timelines and deliverables stay on track 

• Monitoring campaign performance and providing data-driven insights and optimizations 

• Collaborating with cross-functional teams (creative, campaign, onboarding, operations) to deliver a seamless client experience 

• Responding to client requests promptly and professionally, ensuring they feel supported and informed 

• Contributing to process improvements and client success initiatives across the team 

• Other duties as assigned