Experienced Part-Time Remote Customer Service Representative – Flight Service Administration
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide exceptional service. As a key member of our Flight Service Administration team, you'll play a vital role in ensuring the smooth operation of our airline's customer service operations. We're seeking a highly skilled and dedicated individual to join our team as a Part-Time Remote Customer Service Representative, working from the comfort of your own home. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we want to hear from you!
Introduction
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. Our team is passionate about delivering exceptional customer service, and we're looking for someone who shares our values and is eager to make a difference. As a Part-Time Remote Customer Service Representative, you'll have the opportunity to work with a talented team, develop your skills, and enjoy a competitive salary and benefits package.
Why You'll Love This Job
As a Part-Time Remote Customer Service Representative, you'll be responsible for handling a wide range of tasks within Flight Administration, including:
- Handling telephone requests and performing various duties related to planning airline steward organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
- Ability to understand and explain arrangements and procedures as per the AA/APFA Joint Collective Bargaining Agreement
- Ability to handle a high volume of calls and communicate with various departments, including airline stewards, different levels of management, and the association addressing airline stewards
- Ability to report conversation records with accuracy and as soon as possible
- Providing consistent and clear information to customers and understanding issues presented on the phone and providing solutions according to policy and procedure
Favored Capabilities
* Education and previous professional training
- Experience working with a provisional work group and knowledge of the airline steward JCBA
- Past call center/contact center experience
- Abilities, Licenses, and Certifications:
+ Knowledge of Microsoft Office + Knowledge in Saber, DECS, and RES + Ability to make independent decisions and collaborate with manager and colleagues + Willing and able to work additional hours to address operational issues + Willing and able to work rotating shifts, including weekends and holidays + Strong customer service and interpersonal skills with the ability to communicate effectively with all levels throughout the organization
What You'll Get
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Medical benefits: On the very beginning, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
- 401(k) program: Available upon hire, and business contributions to your 401(k) program are available following one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Arenaflex Family
From the colleagues we recruit to the customers we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are You Ready to Feel a Sense of Pride and Fulfillment?
If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we want to hear from you! Apply now to join our friendly team and become a part of the arenaflex family. Apply To This Job
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply for this job