Experienced Part-Time Remote Customer Service Representative II – Building Code Compliance

As a leading organization in the industry, arenaflex is committed to delivering exceptional customer service and building strong relationships with the community. We are seeking a highly motivated and experienced Customer Service Representative II to join our team in the Planning and Development Department, specifically in the Building Code Compliance unit. This part-time remote position offers a unique opportunity to work from home while still being part of a dynamic and collaborative team.

About arenaflex

arenaflex is a forward-thinking organization that values innovation, customer satisfaction, and employee growth. Our team is dedicated to providing top-notch services to the community, and we are looking for like-minded individuals to join our ranks. As a Customer Service Representative II, you will play a vital role in assisting the general public with building permits and other planning and development-related matters.

Key Responsibilities

As a Customer Service Representative II, your primary responsibilities will include:

• Providing exceptional customer service to the general public, responding to inquiries, and resolving issues related to building permits and planning and development processes
• Assisting customers with completing the planning and development process, including providing information on building codes, permits, and other related matters
• Collaborating with internal teams to ensure seamless communication and efficient service delivery
• Maintaining accurate records and updating databases as necessary
• Participating in training and professional development programs to enhance skills and knowledge
• Working closely with colleagues to achieve team goals and objectives

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Three (3) years of direct customer service experience
• Successful completion of all classes for any one phase of the arenaflex Employee Development Program and a passing score of 70% or higher on the phase examination within twelve (12) months of employment
• OR one (1) year as a arenaflex Customer Service Representative I, successful completion of all classes for any one phase of the Employee Development Program, and a passing score of 70% or higher on the phase examination, plus a current performance evaluation score of 4.0 or higher with no performance evaluation factors with a rating of 1 or 2

Preferred Qualifications

While not required, experience in a construction environment, building department, or permitting and development is preferred. Successful completion of college coursework in a construction field is also preferred.

Special Requirements

As a Customer Service Representative II, you will be required to:

• Possess or obtain within six (6) months of employment an active Florida Notary Public certification and maintain said certification during the term of employment
• Perform emergency duties as directed in the event of a hurricane, major storm, natural or man-made disaster that may threaten the area

Physical Requirements

The physical demands of this role include:

• Lifting: 20 lbs.
• Carrying: 20 lbs.
• Pushing: 20 lbs.
• Pulling: 20 lbs.
• Standing: 1-3 hours
• Walking: 1-3 hours
• Sitting: 3-5 hours
• Repetitive simple grasping, fine manipulation, pulling, and pushing
• Reaching, balancing, bending, and kneeling
• Good speech, color perception, good distant vision, good hearing, and good near vision
• Use of both eyes

Working Conditions

As a Customer Service Representative II, you will work:

• Alone
• Inside
• Closely with others

Compensation and Benefits

arenaflex offers a competitive salary, reflecting your skills and experience. The hourly rate is $17.73, with actual salary negotiable based on experience and qualifications. Additionally, you will be eligible for a range of benefits, including:

• Comprehensive health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Career Growth Opportunities

As a Customer Service Representative II, you will have the opportunity to:

• Develop your skills and knowledge through training and professional development programs
• Take on additional responsibilities and contribute to the growth and success of the team
• Pursue career advancement opportunities within arenaflex

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to delivering exceptional customer service and building strong relationships with the community. As a Customer Service Representative II, you will be part of a dynamic and collaborative team that is passionate about making a difference.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our online portal. We are excited to review your application and look forward to welcoming you to our team. Apply To This Job Apply for this job