Experienced Full Stack Program Customer Representative – Customer Service & Program Management

Are you a motivated and experienced professional looking for a challenging role that combines customer service, program management, and relationship building? Do you thrive in a fast-paced environment where teamwork and adaptability are key to success? Look no further than arenaflex, a leading company in the aerospace and defense industry, as we seek an Experienced Full Stack Program Customer Representative to join our International & Commercial Black Hawk Spares and Repairs Program Management Team.

About arenaflex

arenaflex is a world-class company that delivers unmatched sustainment solutions to our global customers. With a focus on innovation, collaboration, and excellence, we support the Black Hawk platform and its operators worldwide. Our team is dedicated to providing exceptional service and meeting the mission-critical needs of our customers.

The Role

As an Experienced Full Stack Program Customer Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments

Your Skills and Qualifications

To be successful in this role, you will need:

• A Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree
• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Excellent communication skills, both written and verbal
• Ability to work under supervision and follow established procedures
• Experience with SAP and intermediate proficiency in Microsoft Excel
• Sikorsky experience is a plus

Why Join arenaflex?

* Impact: Your work will directly contribute to the success of mission-critical operations worldwide

• Growth: We invest in our people, offering opportunities to develop your skills and advance your career
• Innovation: Work on leading-edge solutions in aerospace and defense
• Community: Join a team that values collaboration, diversity, and inclusion
• Competitive salary and benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays

Work Environment and Culture

arenaflex is committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and excellence. Our team is dedicated to delivering unmatched sustainment solutions to our global customers, and we are looking for talented individuals who share our passion for purposeful innovation.

Remote Work Opportunity

This is a part-time remote telework opportunity, with the employee working part of their schedule remotely and part of their schedule at a designated arenaflex facility. The specific weekly schedule will be discussed during the hiring process.

How to Apply

If you are a motivated and experienced professional looking for a challenging role that combines customer service, program management, and relationship building, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Application Window

The application window will close in 90 days; applicants are encouraged to apply within 5-30 days of the requisition posting date in order to receive optimal consideration.

National Pay Statement

The annual base salary range for this position is $52,100 - $99,900, depending on the candidate's work location. Please note that the salary information is a general guideline only, and Lockheed Martin considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as market and business considerations when extending an offer.

Benefits

arenaflex offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays.

Premium Pay Statement

The annual base salary range for this position in most major metropolitan areas in California and New York is $59,900 - $112,900. Please note that the salary information is a general guideline only, and Lockheed Martin considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as market and business considerations when extending an offer.

Apply Now

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