Experienced Technical Support / Customer Service Representative - Remote (Night Shift)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative - Remote (Night Shift). In this role, you'll be the face of our company, providing top-notch support to our clients and helping them overcome technical challenges.
About arenaflex
arenaflex is a forward-thinking global organization that's revolutionizing the way we interact with technology. We're a people-first company that values diversity, inclusivity, and innovation. Our mission is to empower individuals to achieve their full potential, and we're committed to creating a workplace that's both challenging and rewarding.
A Career Powered by You
As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment. We believe in investing in our people, and we offer a range of training programs, mentorship opportunities, and career development resources to help you succeed.
Key Responsibilities
As a Technical Support / Customer Service Representative, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- Technical support experience preferred
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- Desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we invite you to apply for the Technical Support / Customer Service Representative - Remote (Night Shift) role at arenaflex. Join our team and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location
USA, OH, Work-at-Home
Language Requirements
English
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed
Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply To This Job Apply for this job