Experienced Customer Service Representative – Remote Support Role at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a national leader in filing service of legal documents, we're committed to advancing our technology and business processes to remain years ahead of the competition. With a team of 350 professionals across the United States, we're growing and seeking talented new team members to support our growth and solve exciting challenges!
About arenaflex
arenaflex is proud to be a forward-thinking organization that values innovation, collaboration, and customer satisfaction. With over 30 years of experience in the unique business of filing service of legal documents, we've established ourselves as a trusted partner for individuals and organizations alike. Our headquarters is located in Seattle, WA, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more.
Job Overview
As a Customer Service Representative at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for:
Key Responsibilities:
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications:
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
What We Offer:
* Competitive salary: $14.00 to $18.00 per hour
- Full-time schedule: Monday through Friday
- Comprehensive benefits package, including:
+ Health, Dental, Vision insurance + 401(k) + Disability insurance + Employee assistance program + Paid time off + Referral program
- Opportunity for career growth and professional development
- Collaborative and dynamic work environment
Why Join arenaflex?
At arenaflex, we believe that a company's success starts with its employees. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. If you're a customer-focused professional with a passion for problem-solving and a drive to succeed, we encourage you to apply for this exciting role.
How to Apply:
If you're ready to take your career to the next level and join a dynamic team of professionals, please submit your application through our website. We can't wait to hear from you! Apply To This Job
Contact Us:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from potential candidates and look forward to connecting with you soon! Apply for this job