Experienced Customer Support Representative – Veterinary Assistance Team
Join arenaflex, the fastest-growing online pharmacy retail business in the market today, as we seek highly motivated and enthusiastic Pharmacy Experts to join our exceptional Veterinary Assistance team in Louisville, KY! This role will involve "Wow-ing" our pet-parent clients and colleagues with exceptional customer care, and handling prescription approvals for veterinary medication. Our Colleagues are dedicated to providing a remarkable customer and center experience.
Why You'll Love Working Here
At arenaflex, Safety, Health, and Culture are top priorities in all our jobs and locations. We offer the following benefits for our colleagues:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401k with company matching
- Team-building events and company-supported lunch gatherings
- Career development and advancement opportunities
- Health insurance qualification on the first of the month
- Funded child, adult, and pet care through Care.com
- Discounts on various items through the LifeMart Discount platform
What You'll Do
* Connect directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examination and issue resolution to determine suitable answers for the client and center partners, and follow-up as necessary to resolve issues
- Complete accurate data entry of solutions into arenaflex healthcare software
- Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
- Work with empathy, undivided attention, patience, compassion, and thoughtfulness to clients and partners alike
- Work with a willingness to learn. We share feedback, we receive input, and we work in a culture of being open to growth. Many of our Colleagues have grown into different roles and administrative positions, so having a long-term career center is beneficial
- Communicate with veterinary facilities via telephone (sometimes other stations depending on the situation) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being thorough is essential
- Expect a significant portion of the average business day will be outbound veterinary facility/client telephone contacts
What You'll Need
* Demonstrate exceptional interpersonal skills (written, verbal, and listening)
- Ability to multitask (e.g., chat on the phone while exploring on the computer and taking notes)
- Work with ownership, be a self-starter, and stand out enough to be noticed to detail
- Proficiency with Microsoft Office
- High school education or equivalent
- Should be able to maintain a Pharmacy Expert License from the Kentucky Board of Pharmacy where applicable
- Decision-making abilities
- Exhibited ability to perform multiple tasks and perform well in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
- Should demonstrate ability to maintain confidentiality and secure sensitive data
- Should be able to pass personal investigation
- Appear for work! Come on time and be determined to be your best.
Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply To This Job
About arenaflex
arenaflex is a leading online pharmacy retail business that is committed to providing exceptional customer care and support to our clients. We are a dynamic and growing organization that values our employees and provides opportunities for career growth and development. Our team is dedicated to making a positive impact in the lives of our clients and their pets.
Work Environment and Company Culture
arenaflex is a fast-paced and dynamic work environment that requires flexibility and adaptability. Our team is committed to providing exceptional customer care and support, and we are looking for individuals who share our values and are passionate about delivering outstanding results. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401k with company matching
- Team-building events and company-supported lunch gatherings
- Career development and advancement opportunities
- Health insurance qualification on the first of the month
- Funded child, adult, and pet care through Care.com
- Discounts on various items through the LifeMart Discount platform
Career Growth Opportunities and Learning Benefits
arenaflex is committed to providing opportunities for career growth and development. We offer training and development programs to help our employees build new skills and advance in their careers. Our team is dedicated to supporting each other and helping each other succeed.
Why Join arenaflex?
Join arenaflex and be part of a dynamic and growing organization that is committed to providing exceptional customer care and support. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is dedicated to making a positive impact in the lives of our clients and their pets.
Apply Now!
Don't miss out on this exciting opportunity to join arenaflex as a Customer Support Representative – Veterinary Assistance Team. Apply now and take the first step towards a rewarding and challenging career with a dynamic and growing organization. Apply for this job