Experienced Customer Account Representative – Remote Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as an Experienced Customer Account Representative. In this role, you will be the face of our company, providing top-notch support to our customers and driving their satisfaction to new heights.

About arenaflex

At arenaflex, we're revolutionizing the way we power our lives. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do. We strive to create an environment where our employees can thrive, grow, and make a meaningful impact. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Role Snapshot

*

Compensation:

A competitive salary

Start Date:

Immediate openings available

Company:

arenaflex

Position:

Customer Account Representative

Location:

Remote

Overview

As an Experienced Customer Account Representative at arenaflex, you will be responsible for providing professional, quality, and "best in class" service to our existing and prospective customers. You will be the primary point of contact for addressing pre and post-order, shipment, and invoicing needs, including freight and warranty claims, product returns, replacement orders, customer credits, and bills. Your exceptional communication skills, attention to detail, and ability to multitask will ensure that our customers receive the highest level of service.

Essential Duties and Responsibilities

* Respond to customer and sales requests via phone, email, and live chat

• Troubleshoot issues or concerns by providing solutions and/or recommendations with a sense of urgency
• Serve as the point of contact for addressing pre and post-order, shipment, and invoicing needs
• Complete daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
• Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment
• Manage E2E customer experience and maintain account documentation
• Build and provide B2B quotes with accurate delivery times to customers as requested
• Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle and be able to follow them through to fulfillment
• Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions
• Continuously drive customer base to utilize the ecommerce navigation
• Maintain high-level product portfolio knowledge
• Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Complete ad hoc projects as needed

Requirements

* Bachelor's Degree in business or related field or Minimum of 1 year of customer service work experience

• Excellent interpersonal, verbal, and written communication skills
• Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Experience with Salesforce.com, Oracle ERP, and Google Suite a plus
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision

Physical Demands

* Ability to perform normal office duties

• Ability to operate office equipment, including computers, and determine accuracy of work
• Ability to interact and participate in meetings

Benefits and Compensation

At arenaflex, we offer a competitive salary range of $17.50 to $23.34, depending on location and experience. We also provide a variety of benefits, including:

• Health insurance coverage
• A wellbeing program
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Annual bonus eligibility, based on both company and individual performance
• Short- and long-term incentives and program-specific awards

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where our employees can thrive and grow.

We offer

• A dynamic and fast-paced work environment
• Opportunities for career growth and professional development
• A collaborative and inclusive team culture
• A comprehensive benefits package
• A competitive salary and bonus structure

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Account Representative position at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job