Experienced Customer Data Analyst – Customer Insights and Analytics

We're building our team at arenaflex and are looking for a creative Customer Data Analyst to join our vibrant remote office. This role is available now, and we're prepared to offer a competitive salary to attract a top-tier candidate. As a Customer Data Analyst at arenaflex, you'll play a vital role in building, optimizing, governing, and sharing our customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sources, including demographic, behavioral, and primary customer feedback.

About arenaflex

arenaflex is a high-tech company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.

Our Hybrid Work Model

We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why We're Hiring

Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Key Responsibilities

As a Customer Data Analyst, you'll play a vital role in building, optimizing, governing, and sharing arenaflex's customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sources, including demographic, behavioral, and primary customer feedback. You'll work to get these high-quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business. Additionally, you will provide technical support to the platforms that support the collection and enrichment of key customer data (e.g., Qualtrics survey platform, Braze messaging platform, and conversational analytics platform, etc.) to continuously improve the quality and breadth of customer data collected and actioned against.

• Build, maintain, and optimize high-quality customer data sources, including customer demographic profiles, behavioral, and voice-of-customer survey data
• Collaborate with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs
• Develop and maintain data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy
• Support customer marketing with targeted customer audiences for campaigns
• Provide technical support for customer insights platforms (Qualtrics survey platform, conversational analytics platform) including requirements gathering, design of survey sampling logic, data extraction, and curation
• Collaborate cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical teams
• Own regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams action against findings

What You'll Bring

* 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data

• Bachelor's degree in Data Science, Information Management, Marketing Analytics, or related field
• Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (e.g., Dagster) a plus
• Proficiency in data structures, data governance, and data quality management
• Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders
• Experience with data visualization and business intelligence tools
• A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations

What Values You'll Share

* Customer Obsessed – Putting customers at the center of our work and developing long-term relationships

• Aim High – Challenging ourselves and raising the bar
• No Ego – Embracing a “no job too small” attitude with humility and openness
• One Team – Collaborating to achieve success
• Lift As We Climb – Supporting the growth and success of others around us
• Lean & Nimble – Working with agility and efficiency in a dynamic environment

Our Commitment to Diversity and Inclusion

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others.

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and a range of perks to support your well-being and career growth. Our benefits include:

• Comprehensive health insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and thrive in your career. We offer a range of learning benefits, including:

• Professional development programs
• Mentorship opportunities
• Access to industry-leading conferences and events
• Opportunities for advancement and career growth
• Collaborative and dynamic work environment

Work Environment and Company Culture Highlights

Our office is a vibrant and dynamic space that fosters collaboration, innovation, and creativity. We're proud of our company culture, which is built on the following values:

• Customer Obsessed – Putting customers at the center of our work and developing long-term relationships
• Aim High – Challenging ourselves and raising the bar
• No Ego – Embracing a “no job too small” attitude with humility and openness
• One Team – Collaborating to achieve success
• Lift As We Climb – Supporting the growth and success of others around us
• Lean & Nimble – Working with agility and efficiency in a dynamic environment

We're committed to creating a workplace that's safe, supportive, and inclusive for everyone. We believe that our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. Apply for this job