Experienced Customer Service Manager – Remote Leadership Opportunity
At arenaflex, we're a leading manufacturer of industry-leading fiber optic cable, connectivity, and accessories, providing engineering and installation services to some of the largest telecom customers worldwide. With a rich history dating back to 1984, we've grown to become a global company with a diverse portfolio of products, generating over $1.5 billion in revenue and employing approximately 7,000 associates worldwide. Our commitment to professional development and growth has made us a sought-after employer, and we're excited to connect you to your next career opportunity.
Join Our Team as a Customer Service Manager
We're seeking an experienced Customer Service Manager to join our team in Duncan, SC, in a remote leadership role. As a key member of our customer-facing team, you'll be responsible for managing and leading the activities of the Customer Service Department, ensuring exceptional support to our customers, sales teams, and agents. If you're a results-driven leader with a passion for delivering outstanding customer experiences, we encourage you to apply.
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your personal and professional growth. As a Customer Service Manager, you'll enjoy:
- A hybrid office schedule to balance work and personal life
- Flexible time off policy to recharge and pursue your interests
- 401K company match (up to 4% dollar-for-dollar) to secure your financial future
- Professional development, training, and tuition reimbursement programs to enhance your skills and knowledge
- Excellent medical, dental, vision, and life insurance policy options to protect your well-being
- Opportunities for career advancement with an industry leader to take your career to the next level
Responsibilities
As a Customer Service Manager, you'll be responsible for:
- Directly managing the customer service department, including customer service supervisors and teams
- Managing the activities of customer service representatives and supervisors to ensure effective support of customers and resource utilization
- Developing and sustaining a customer-focused organization that supports the sales process, including direct responsibilities for activities such as quote follow-up and validation of leads/opportunities
- Executing and continuously improving various processes involving customer service to ensure effective support of customers and sales agents
- Working with various business unit groups to drive efficiency and productivity improvements
- Continuously supporting the development of effective relationships with customers
- Proactively managing problems/issues to ensure customers value the service and support provided by arenaflex
- Understanding and complying with arenaflex's business and Health/Safety Policy and Procedures
Personal Qualities
To succeed in this role, you'll need to possess:
- Leadership skills to direct others and drive results
- Analytical skills to understand, reason, and draw logical conclusions
- Interpersonal skills to communicate clearly and build relationships within and outside the organization
- Initiative to follow up on outstanding issues and drive progress
- Problem-solving skills to resolve issues effectively and achieve results
Qualifications
To be considered for this role, you'll need:
- A Bachelor's degree in Business or a related field
- A minimum of 6 years of customer service and/or sales experience
- A minimum of 4 years of management experience
- Proficiency in MS Office, with Oracle experience preferred
- Understanding of telecommunications products, customers, and markets is a plus
Working Conditions
As a remote Customer Service Manager, you'll work in a normal office environment with minimal travel requirements.
Take the Next Step
If you're a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the next step in your career journey. Apply To This Job Apply for this job