Experienced Customer Service Specialist - Retail and Wholesale Expertise

We are excited to announce an immediate opening for a dedicated and results-driven Customer Service Specialist to join our team at arenaflex. As a key member of our retail and wholesale customer service team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and ensuring maximum client satisfaction. This hybrid role offers the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the retail and wholesale industries. We are committed to empowering our customers with the tools and expertise they need to succeed in today's competitive market. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and dedicated Customer Service Specialist to join our ranks.

Responsibilities

As a Customer Service Specialist at arenaflex, you will be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service and product recommendations
• Assisting customers in person and over the phone by determining their needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Requirements

To be successful in this role, you must:

• Be at least eighteen (18) years of age
• Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a 'meets expectations' (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Nice-to-haves

While not required, the following qualifications and experiences are highly desirable:

• Having a valid, unrestricted Driver's License
• Having at least a High School diploma or GED
• Having at least one (1) year experience working in a delivery, retail, or customer service position
• Having previous work experience selling paint and paint-related products
• Having previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Retirement and saving benefits
• Generous time away from work package including personal leave, paid parental leave, medical leave, vacation, and holidays

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Ongoing education and training opportunities
• Career advancement opportunities within the company
• Access to industry-leading tools and technologies

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and dedicated Customer Service Specialist to join our ranks. We offer a flexible and supportive work environment, with opportunities for growth and development.

Compensation and Perks

The compensation for this role is benchmarked at a competitive salary, with opportunities for bonuses and incentives based on performance. We also offer a range of perks and benefits, including:

• Comprehensive health benefits
• Flexible spending accounts
• Disability coverage
• Retirement and saving benefits
• Generous time away from work package

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at arenaflex, you will have the opportunity to work with a talented and dedicated team, develop your skills and knowledge, and contribute to the success of our company. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job