TUI Customer Service Specialist | Dutch & French Speaking | Local Residence (Palma de Mallorca, ES, 7009)

We are seeking savvy and skilled individuals like you to join our diverse  Customer Service Team.

If you've got the right to work in Spain and speak Dutch, French & English, language, keep on reading! Our recruitment process includes a language test and online assessment, followed by a virtual interview.

ABOUT OUR OFFER 

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.700€ gross/year, and variable annual payment upon achievement of targets. 
• You will be working 09.00-18.00 Monday- Friday with occasional Saturdays. When working on a Saturday, time off in lieu will be granted within the same week. Please note that on certain Belgian or Dutch public holidays, work may still be required depending on operational needs in either country. 
• We offer remote working from anywhere in Spain on permanent seasonal contracts.
• You'll be compensated for every training day complete (first 2 weeks) and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.  

ABOUT THE JOB 

• You'll provide focused support to customers with complex interactions relating to operational changes, cancellations, and third-party service issues.
• Working closely with service providers and internal teams, you'll investigate and resolve customer questions and complaints with confidence and professionalism.
• You'll actively sell tourist products and services, spotting opportunities for cross-selling and up-selling to enhance our customers' holiday experiences.
• Managing rebooking’s, amendments, and cancellations will be part of your day-to-day, ensuring seamless communication between customers and partners.
• You'll oversee customer communication during programme changes, including schedule alterations and service modifications, keeping everyone informed and reassured.
• Processing payments, updating customer records, and handling documentation will keep everything running smoothly behind the scenes.

ABOUT YOU

• You've got excellent customer service skills with a genuine focus on achieving customer satisfaction and building brand trust.
• Experience in handling multiple customer contacts and tasks across various systems simultaneously – you're a comfortable multitasker.
• Effective communication skills come naturally to you, both verbally and in writing, and you can adapt your style to different cultural contexts.
• Problem-solving is your strength, and you've got attention to detail that helps you get to the root of issues quickly. 
• Working collaboratively as a team player with customers and colleagues is second nature to you.
• Bilingual and confident – fluent in both Dutch, French and English, ready to support customers across languages with clarity and care.
• You're flexible and happy to work variable shift patterns, including evenings and weekends, to support our customers when they need us most.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.