Events Registrar

Position:             Events Registrar Department:      Learning & Community/Events Reports to:          Senior Director of Events Location:             Remote/Full-Time/Work from Home Compensation:  $48,200-$56,700 USD Open through:   April 24, 2026   Tessitura is a nonprofit technology company for arts and cultural organizations, dedicated to helping them thrive. We provide a unified CRM and commerce engine that brings together marketing, ticketing, fundraising, and customer data by enabling organizations to drive revenue, understand their audiences, and deliver more meaningful experiences. Our platform powers 800+ organizations across ten countries, including world-renowned performing arts centers, museums, orchestras, and cultural institutions, as well as innovative and emerging organizations that are redefining how culture is experienced and accessed by their communities. By equipping these organizations with better technology and insight, we help them expand their reach, strengthen relationships, and amplify the tremendous cultural and social value they deliver to their communities. Job Summary: The Events Registrar plays a critical role in the successful planning and execution of conferences and events by managing all aspects of participants’ registration. This role serves as the central point of contact for Tessitura’s events registration system, attendee inquiries, and data accuracy, ensuring a seamless and professional experience from registration launch through post event reporting. The Events Registrar supports the Events Managers and Sr. Director of Events with various aspects of event planning and execution including but not limited to: attendees communication, events registration, and data maintenance. Core responsibilities: Registration Management

• Build, test, launch, and manage online registration forms for conferences and events using approved registration platforms
• Maintain registration databases, including attendee profiles, session selections, payments, and special accommodations
• Monitor registration activity and troubleshoot issues to ensure smooth user experience
• Manage registration deadlines, capacity limits, waitlists, substitutions, and cancellations

Attendee & Inbox Communications

• Monitor the conference registration inbox and respond to attendee inquiries in a timely, accurate, and professional manner
• Serve as a primary point of contact for registration-related questions, including payments, confirmations, policies, and logistical details
• Draft and send registration-related communications such as confirmations, reminders, updates, and instructional emails
• Escalate complex or sensitive inquiries to appropriate internal stakeholders as needed

On Site and Virtual Event Support

• Prepare materials for on-site check-in, including but not limited to: registration staff pre-conference communication, training materials, attendee lists, and registration desk documentation
• Provide in-person and remote, front line troubleshooting during events to resolve attendee issues efficiently and discreetly, ensuring registration data real time updates and accuracy. 

Data & Reporting

• Ensure accuracy, integrity, and confidentiality of attendee data in compliance with organizational and data privacy standards
• Generate registration, attendance, and reconciliation reports for event leadership and finance teams
• Support post event data cleanup and evaluation reporting

Cross Functional Collaboration

• Partner with event managers, communications & marketing, finance, and other stakeholders to align registration processes with event goals and ensure alignment with company procedures
• Assist with testing, refining, and improving registration workflows and tools
• Contribute to standard operating procedures and documentation related to registration processes

General Responsibilities:

• This role may be required to travel up to 10% of the time, including traveling internationally.
• To drive outcomes that deepen engagement between our members and the Tessitura company, Tessitura software, and Tessitura community. 
• As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level of responsibility within the Company.

Required Core Competencies and Experience:

• Organization and time management.  Proven ability to prioritize a wide variety of tasks and projects simultaneously, while meeting deadlines.
• Clear and professional communication
• Problem solving and adaptability as part of a team in fast-paced, high-pressure environment.
• Data accuracy and confidentiality
• Customer service mindset with a professional and solutions-oriented approach
• Ability to work independently as well as in a team setting.
• Experience using event registration platforms (e.g., Cvent, Eventbrite, Bizzabo, Swoogo, or similar)
• 1–3 years of experience in event registration, conference operations, or event management

Nice to Have:

• Familiarity with SAAS-based event platforms
• Proficiency with project management tools, Microsoft Office Suite, Confluence, and Monday.com a plus
• Familiarity with Swoogo registration platform is a plus
• Experience supporting large, multi-day conferences
• Familiarity with payment processing and basic financial reconciliation
• Experience with CRM systems or attendee databases
• Strong Excel or reporting skills
• Experience working in a remote environment

How to apply Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected] Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Benefits and Compensation The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation. Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws. Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission. Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion. Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive. Equal Opportunity Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.   Apply To This Job