Associate Project Manager

Job Summary:

Job Description:

Who are we?

At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and maturation warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.

What is unique about us?

We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive.

Main purpose of the role

To sit within the professional services team supporting software implementation, customer onboarding, integrations, and upgrade projects. You will be expected to work closely with the wider professional services team and at times the customer care team to ensure activities run efficiently, documentation is accurate, and communication across internal teams and clients is clear and timely.

Main duties include but are not limited to:

Project Support

• Chair weekly customer project calls and drive clear actions and next steps

• Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects

• Run standard projects independently using established plans, templates and processes

• Act as the primary day-to-day contact for customers during delivery

• Plan, schedule, and coordinate project activities and resources.

• Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects

• Prepare project documentation including agendas, meeting minutes, and action logs.

• Track project milestones, budgets, and deliverables (days used vs remaining)

• Manage smaller change requests in line with agreed processes

• Escalate complex, commercial or contractual issues to the Professional Services Manager

Client & Internal Coordination

• Act as a key communication point between the Professional Services team and customers

• Manage risks, resolve issues and own action outcomes

• Coordinate customer workshops, configuration sessions, training schedules, and deployment activities

• Ensure customer requirements and change requests are clearly documented and communicated internally

• Coordinate consultants and delivery schedules

• Prepare and share regular project status updates

• Lead internal stand-ups to align delivery activity

• Ensure requirements, decisions and actions are clearly documented

• Work closely with Customer Care and Product teams to ensure smooth handovers

Operational Support

• Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries.

• Prepare weekly status reports and delivery dashboards

• Ensure accurate project data and reporting in Zoho Projects

• Maintain resource schedules and flag capacity constraints

• Track and update operational metrics, project pipeline status, and capacity reports.

General

• Ensure project governance standards are followed and documents are consistent and accurate.

• Identify practical ways to improve how we deliver projects

• Work independently day-to-day while knowing when to escalate for support

• Perform any other reasonable duties as required by Management.

Reporting to

Professional Services/ Operations Manager

Values

We value people with a growth mindset who listen, learn, and seek to improve.  Successful people in our team listen, support, and value their colleagues, communicating openly and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business.

Be inspired, be valued, and be part of something extraordinary with us.

How do I apply?

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.

DRAMS reserves the right to enhance the criteria as necessary to facilitate the shortlisting process.

DRAMS is proud to be an Equal Opportunities Employer.

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