Experienced Wholesale Customer Support Representative – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to creating a healthier and more sustainable world through our high-quality supplements, protein powders, and snack bars. Our mission is to provide products that you can trust, with ingredients you can pronounce, and to inspire healthier living for all. We're now seeking an experienced and passionate Wholesale Customer Support Representative to join our team and help us achieve our mission.
About arenaflex
arenaflex is a leading provider of health and wellness products, committed to transparency, purity, and sustainability. Our products are designed to help people live healthier lives, and we're passionate about creating a community that shares our values. We believe in putting people over profits and are dedicated to providing exceptional customer service.
About the Position
We're looking for a talented and ambitious Wholesale Customer Support Representative to join our team. As a Customer Support Representative, you'll be a crucial part of our mission by resolving customer issues quickly and fully. You'll be the first point of contact for our wholesale customers, and it's essential that you know how to communicate kindly and effectively.
Our Ideal Candidate
We're looking for someone who is:
- The ultimate people person, with excellent communication skills and a passion for helping others
- Patient and empathetic, with a strong ability to listen and understand customer needs
- Self-driven, with a willingness to learn and take initiative when faced with challenges
- Experienced in dealing with customer emails, phone calls, and other interactions, with a strong analytical thinking and emotional IQ
- Proficient with Google Docs and Excel, with experience with different CRM systems and best practices a plus
- Comfortable communicating with people via email, phone, live chat, and text, with a strong ability to adapt to different communication styles
Your Responsibilities
As a Wholesale Customer Support Representative, your responsibilities will include:
- Answering questions and educating customers about arenaflex products and values
- Managing inbound wholesale requests and organizing in CRM
- Order entry, preparing invoices, and tracking shipments
- Help resolve customer issues and billing issues as quickly as possible
- Keep customers satisfied by listening and figuring out what they really want
- Communicating with customers via email, phone, live chat, and text in a respectful, helpful manner at all times
- Staying on top of incoming calls and tickets at the same time (this also means: following up with customers, providing feedback, and seeing problems through to resolution, or escalating unresolved issues if necessary)
- Recommending ways to improve our support process, scripts, and tools
The Nitty Gritty
We offer a competitive compensation package, including:
- Full-time market-based compensation based on experience
- Health and 401k benefits offered after 60 days
- Paid time off and paid holidays
- Remote Work and Education Stipend
- arenaflex Monthly Store Credit
- Position is available immediately and will remain open until filled
- This is a permanent position with an opportunity to grow within the company (so we would like to hire someone that is awesome and is excited about being a part of our team)
Why Join arenaflex?
We're a dynamic and growing company that values our employees and provides opportunities for growth and development. We're passionate about creating a healthier and more sustainable world, and we're looking for like-minded individuals to join our team. If you're a talented and ambitious individual who is passionate about customer service and health and wellness, we want to hear from you!
Ready to Apply?
If you're a motivated and customer-focused individual who is excited about the opportunity to join our team, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Apply Now
Apply To This Job
About arenaflex
arenaflex is a leading provider of health and wellness products, committed to transparency, purity, and sustainability. Our products are designed to help people live healthier lives, and we're passionate about creating a community that shares our values. We believe in putting people over profits and are dedicated to providing exceptional customer service.
Our Mission
Our mission is to provide products that you can trust, with ingredients you can pronounce, and to inspire healthier living for all. We're passionate about creating a healthier and more sustainable world, and we're looking for like-minded individuals to join our team.
Our Values
We value:
- Transparency: We believe in being open and honest with our customers and employees.
- Purity: We're committed to using only the highest-quality ingredients in our products.
- Sustainability: We're dedicated to reducing our environmental impact and promoting sustainable practices.
- Customer Service: We believe in providing exceptional customer service and building strong relationships with our customers.
Join Our Team
If you're a talented and ambitious individual who is passionate about customer service and health and wellness, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Apply Now
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