Experienced Full Stack Customer Service Management Supervisor – Hybrid Remote Work Opportunity

Are you a motivated and results-driven leader looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and driving business growth? Look no further than arenaflex, a leading healthcare solutions provider, as we seek an experienced Full Stack Customer Service Management Supervisor to join our team. As a key member of our Customer Service Management team, you will play a critical role in overseeing the daily operations of our inbound and outbound patient access support team, ensuring that our customers receive the highest level of service and support. With a strong focus on leadership, communication, and problem-solving, you will be responsible for developing and implementing strategies to drive business growth, improve customer satisfaction, and enhance the overall customer experience.

About arenaflex

arenaflex is a dynamic and innovative healthcare solutions provider dedicated to delivering exceptional customer service and support to our customers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our employees. As a leader in the healthcare industry, we are passionate about making a positive impact on the lives of our customers and the communities we serve.

Key Responsibilities

As a Full Stack Customer Service Management Supervisor, you will be responsible for:

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members
• Maintaining development/training goals for team members in a 100% remote setting
• Creating and maintaining Standard Operating Procedures and work instructions specific to the program
• Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Testing/solutioning/approving program changes, including those related to Information Technology, platform upgrades, and modifications to program business rules
• Handling creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
• Conducting development-based biweekly/monthly/quarterly 1x1s with team members and holding responsibility for providing effective coaching and feedback on both performance improvement and goal setting
• Collaborating with internal business partners to provide effective responses and resolutions to complex program-related issues
• Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager
• Maintaining daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience
• 3-5 years of experience in a related field, preferably in customer service management or a leadership role
• Strong communication and presentation skills
• A commitment to the continued development of oneself and team members
• Experience with remote work and virtual teams
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Training and Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, with mandatory attendance required. This position is full-time (40 hours/week), and employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

Remote Work Details

As a remote worker, you will be responsible for providing a dedicated, quiet, private, distraction-free environment with access to high-speed internet. arenaflex will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet that meets the following requirements:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
• Dial-up, satellite, WIFI, Cellular connections are NOT acceptable
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for arenaflex issued equipment

Compensation and Benefits

arenaflex offers a competitive salary range of $65,500 - $93,550, as well as a wide variety of benefits and programs to support health and well-being, including:

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Window

The application window for this position is anticipated to close on 02/11/2025. If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

Apply Now!

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job