Experienced Customer Care Professional - Small Business Sales - Hybrid

At arenaflex, we're not just building a business - we're shaping the future. We're a vibrant community that's passionate about delivering exceptional customer experiences and helping small businesses thrive. As a Customer Care Professional in our Small Business Sales team, you'll be at the forefront of this mission, working with small business owners and decision-makers to understand their needs and provide tailored solutions.

Join Our Team and Shape the Future

At arenaflex, we believe that when you join our team, you become part of a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. We're a company that's dedicated to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

Our Values

At arenaflex, we're built on a foundation of integrity, customer obsession, and a commitment to excellence. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

What You'll Do

As a Customer Care Professional in our Small Business Sales team, you'll be responsible for:

• Service inbound calls while engaging and consulting with small business owners and decision-makers, learning about their needs and recommending the right arenaflex products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all regulatory and compliance guidelines related to servicing and sales practices

What We're Looking For

We're looking for a highly motivated and customer-focused individual who possesses:

• A minimum of two years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment with a strong track record of meeting or exceeding sales targets
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• A high school diploma or equivalent, with education benefits available

Preferred Qualifications

* Experience owning or working in a small business is a plus

Work Environment and Culture

This position will work in a hybrid model from our Phoenix Desert Ridge Service Center, with the flexibility to work from home or in the office depending on business needs. We offer a competitive salary, bonus, and benefits package, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

How to Apply

Ready to join our team and shape the future? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job