Experienced Full Stack Customer Experience Engineer – Cloud Infrastructure Deployment and Azure Networking
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Do you have a passion for cloud infrastructure deployment and Azure Networking? If so, we invite you to join arenaflex, a dynamic and innovative company that is revolutionizing the way we approach customer experience engineering. At arenaflex, we believe that customer experience is at the heart of everything we do. Our mission is to empower every person and every organization on the planet to achieve more, and we're looking for talented individuals like you to help us make it happen. As a Customer Experience Engineer, you will play a critical role in delivering complex infrastructure deployments and migrations for large enterprise customers, working closely with program managers and service delivery teams to plan, architect, and deliver successful projects.
About arenaflex
arenaflex is a global leader in the field of customer experience engineering, with a reputation for innovation, excellence, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture of growth, empowerment, and inclusion. We believe that every employee has the potential to make a meaningful contribution, and we're dedicated to providing the training, support, and resources you need to succeed.
Responsibilities
As a Customer Experience Engineer at arenaflex, you will be responsible for:
- Partnering with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers
- Working directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations
- Providing direct feedback from customers to arenaflex product engineering teams to drive product improvements or escalate blocking issues
- Partnering with arenaflex Engineering domain employees to scope, build, and document customer solutions
- Maintaining knowledge of the latest on arenaflex/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists
- Interacting daily with other Customer Experience Engineers to provide technical action plans or take ownership of situations that require escalation
- Sharing knowledge with others through solution documents, engaging technical communities, building automated self-help solutions, and creating training
- Acting as a Cloud Networking resource for customers and other Engineers
- Embodying our Culture and Values
Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology
- OR equivalent experience
- Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI)
- Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery)
- Experience with security models using cloud native services and virtual appliances, as well as ability to translate tools/concepts for customer teams
Preferred Qualifications
* 5+ years of experience working with enterprise customers on Azure specific solutions, application development, and deployment
- Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support
- Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN
- Experience with third-party networking is a plus
- Familiarity with protocols such as BGP
- On Prem Networking and Infrastructure experience a plus
- Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options
- Comprehensive training and support programs
- Opportunities to work on high-profile projects and with top clients
How to Apply
If you're a motivated individual with a passion for customer experience engineering, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss how you can contribute to our team's success.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities.
Application Deadline
Applications will be accepted until [insert date]. We look forward to reviewing your application and discussing how you can join our team!
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with motivated individuals who share our passion for customer experience engineering. Apply To This Job Apply for this job