Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Nights and Weekends. As a key member of our team, you will play a vital role in providing top-notch service to our valued customers and sellers, ensuring their satisfaction and loyalty to arenaflex.
About arenaflex
arenaflex is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Founded in 2001, we have grown into a dynamic organization that values innovation, collaboration, and employee empowerment. Our mission is to inspire human connections through experiences, and we believe that our people are our greatest competitive advantage. As a result, we have built a company culture that encourages unity, creativity, and continuous learning.
The Opportunity
As an Experienced Customer Service Representative – Nights and Weekends, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and customers. Your role will progress through various stages, with increasing responsibilities and challenges, as you grow and develop your skills.
How Your Role Expectations Will Progress
Customer Service Representative (30 days in)
* Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in)
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in)
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving and resolution skills.
- Interest in live event space and an eager-to-learn attitude.
Work Schedule and Location
* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
- Hybrid model, not fully remote. 3 days in office and 2 days at home.
- Hours:
+ 2:30-11:00pm with Tues/Wed off. + 3:30-12:00am with Thurs/Fri off. + 3:30-12:00am with Tues/Sun off.
- Office Location: Coppell, TX
Bonus & Overtime Eligibility
* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
- Any hours worked over 40/week are overtime eligible.
Our Commitment
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements, and we encourage you to apply regardless of whether you meet every qualification.
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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