Experienced Customer Service Representative - Remote from Las Vegas, NV

Join arenaflex, a leading healthcare company, in shaping the future of healthcare by providing exceptional customer service to patients, providers, and medical staff. As an Experienced Customer Service Representative, you will be the face of arenaflex, resolving complex issues, and providing a seamless experience for our customers.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry by integrating care across the entire continuum. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe in creating a healthier atmosphere by embracing diversity and promoting equal opportunities for all.

Job Summary

We are seeking an Experienced Customer Service Representative to join our team in Las Vegas, NV. As a remote-based customer service representative, you will be responsible for receiving and processing inbound calls, executing outbound calls, and providing medical-related services to patients, providers, and medical staff. You will be the first point of contact for our customers, and your exceptional customer service skills will make a significant impact on their experience.

Key Responsibilities

* Answer a minimum of 11 calls per hour, resolving moderate to complex issues

• Schedule and verify appointments in clinical information systems
• Verify and update patient demographic and insurance information
• Send and receive tasks to Provider offices to assist patients with access to medical care
• Receive and process expedited, stat, and at-risk referrals
• Contact patients to advise of appointment and referral status
• Extreme high-volume data entry
• Process and resolve expedited patient complaints
• Review and process medication refills
• Proactive response to inquiries from patients, providers, and internal medical personnel

Essential Qualifications

* Call Center experience

• Customer Service experience
• Ability to work between the hours of 7:00am - 8:00pm
• Years of post-high school education can be substituted/is equivalent to years of experience

Preferred Qualifications

* Knowledge of Microsoft Excel

• Medical Terminology
• Advanced knowledge of insurance products
• Training in a medical office or customer service-related field
• CPT and ICD-9 coding
• Advanced computer skills in Windows environment

Telecommuting Requirements

* Reside within commutable distance to Las Vegas, NV

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company-sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to demonstrate customer service and proper telephone etiquette

• Solid oral and written communication skills
• Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
• Ability to prioritize call types

Benefits and Compensation

* Competitive salary

• $1,500 Sign-On Bonus for External Candidates
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly range for Nevada residents is $16.00 to $27.31 per hour

Career Growth Opportunities and Learning Benefits

* 4-5 weeks of paid training

• 4 days of classroom training, followed by 2 weeks of paired live training with a Lead
• Opportunities for career growth and development in a dynamic and innovative company
• Access to training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

* Remote-based customer service representative with flexibility to work from home and the office

• Collaborative and supportive team environment
• Emphasis on diversity, equity, and inclusion
• Commitment to creating a healthier atmosphere and promoting equal opportunities for all

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job