Experienced Customer Service Specialist – Order Management and Logistics

As a Customer Service Specialist at arenaflex, you will play a vital role in ensuring that our customers receive exceptional service and support. In this dynamic and fast-paced environment, you will be responsible for managing customer orders, resolving issues, and maintaining accurate records. If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our company is built on a foundation of trust, integrity, and a commitment to excellence. We pride ourselves on our ability to adapt to changing market conditions and to deliver high-quality products and services that meet the evolving needs of our customers. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results.

Job Summary

As a Customer Service Specialist, you will be responsible for providing external customer support and internal support functions relative to sales. Your primary focus will be on ensuring that customers receive their products on time and in good condition. You will also be responsible for communicating with the Sales group to ensure that customer pricing and requirements are understood and correctly input into our systems. Additionally, you will work closely with the plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.

Key Responsibilities

* Enter and maintain pricing and customer details in our systems

• Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup, and rebates in our ERP system
• Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into our systems
• Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager
• Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling
• Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details
• Process returns, credits, and debits in SAP in accordance with existing procedures
• Coordinate imported products via the chain order process in SAP
• Coordinate orders with third-party suppliers through the third-party order process in SAP
• Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues
• Perform other duties as assigned

Qualifications

* High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry

• Experience in export transportation or international business in the industrial chemical market is preferred
• Import/Export experience is highly desired
• Solid communication skills both written and verbal
• Excellent organizational and interpersonal skills
• Computer skills and proficiency with automated sales systems
• Ability to input data quickly and accurately and function in a fast-paced environment
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
• Ability to maintain confidential information at all times
• Working knowledge of Microsoft Word and Excel
• Working knowledge of SAP

Preferred Qualifications

* Experience with distribution or manufacturing of products, preferably multiple products

• SAP Experience
• Order to Cash experience
• Experience with a portfolio of accounts
• Experience in a fast-paced environment
• Multi-tasking abilities
• Interaction with Sales/purchasing is helpful
• Logistics is a plus

What We Offer

* Competitive salary of $25/hour

• Hybrid schedule with 2 days in the office and 3 days working from home
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools

Training and Onboarding

* For training purposes, you will be required to be on-site daily (3-5 months depending on the person)

• Once you are ready to work independently, you will transition to our hybrid schedule (2 days in the office and 3 days working from home)
• Our comprehensive onboarding program will ensure that you have the skills and knowledge necessary to succeed in your role

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job