Experienced Learning and Development Manager – Data Entry and Customer Service Training
At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
About arenaflex
arenaflex is a global entertainment company that produces and distributes content to millions of subscribers worldwide. We're committed to providing an exceptional customer experience, and our CS team plays a critical role in achieving this goal. Our L&D team is responsible for designing and delivering training programs that equip our customer service representatives with the skills and knowledge they need to provide world-class service.
Key Responsibilities
* Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans.
- Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.
- Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes.
- Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise.
- Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew.
Essential Qualifications
* 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning's, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
Preferred Qualifications
* Experience working in a pass-cultural global environment is a plus.
- Revel in content/ know-how management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.
Work Environment and Company Culture
* We're a dynamic and fast-paced organization that values innovation, creativity, and collaboration.
- Our L&D team is a close-knit group of professionals who are passionate about designing and delivering training programs that make a real difference in our customers' lives.
- We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Compensation and Benefits
* Competitive salary: $30/hour
- Benefits package: includes health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
How to Apply
If you're a motivated and experienced learning and development professional who is passionate about designing and delivering training programs that make a real difference in our customers' lives, we encourage you to apply for this exciting opportunity. Please submit your application today. Apply To This Job Apply for this job