Resource Manager

Resource Manager

Who We Are

Welcome to Fat Earth Media — a creative performance marketing agency focused on strategically scaling brands. We believe we have the ability to affect real change, and that a positive attitude paired with an all-in mentality is the only way to work.

We’re a fast-growing team of experts who care deeply about what we do and are constantly pushing to improve — in our work, our systems, and ourselves.

The Role

We are looking for a Resource Manager who will own how work flows through our business. This is not a passive, spreadsheet-updating role, this is a high-ownership, high-impact position at the center of our operations.

You will be responsible for ensuring our Client Delivery Teams are operating at peak efficiency — balancing workloads, solving bottlenecks in real time, and proactively planning for what’s coming next.

You will sit at the intersection of Client Delivery, Project Management, Sales, and Finance, with a 360° view of team capacity, utilization, and business demand.

Success in this role means closing every loop, making tough calls when needed, and confidently navigating competing priorities across stakeholders.

Responsibilities

Resource & Workload Management

• With an emphasis on our Creative Division, you will own daily and weekly resourcing across all client delivery to minimize bottlenecks and reduce inconsistencies across workloads
• Partner closely with Project Managers to solve real-time and forward-looking staffing needs
• Allocate resources across projects based on priority, timelines, and team capacity
• Continuously evaluate team utilization and rebalance workloads as needed

Capacity Planning & Forecasting

• Maintain and evolve the capacity planning model to accurately reflect team bandwidth
• Flight work across timelines to forecast over/underutilization by role
• Partner with Sales to understand pipeline velocity and recommend realistic project kickoff timing
• Provide forward-looking insights on when additional support (freelance or full-time) is required

Freelance Operations

• Own the freelance ecosystem end-to-end: sourcing, vetting, negotiating, onboarding, and managing freelancers
• Build and maintain a high-quality freelance bench aligned to our needs
• Partner with Finance and HR on freelance budgets, contracts, and onboarding processes

Data & Reporting

• Own and maintain our internal capacity/utilization tracker
• Ensure Finance has clear, up-to-date visibility into team utilization and resourcing
• Lead weekly reporting on utilization, bandwidth, and resourcing risks
• Translate data into clear recommendations and actions

Cross-Functional Partnership

• Work closely with Project Management, Creative, Sales, and Leadership to align resourcing with business priorities
• Act as a key decision-maker in prioritization conversations across clients and internal initiatives
• Navigate tradeoffs and resolve conflicts between competing needs

What Success Looks Like

• You proactively identify and solve problems before they happen
• The team operates smoothly, with minimized last-minute fire drills
• Data is accurate, trusted, and used to drive decisions
• Stakeholders rely on you as the source of truth for what’s possible across our delivery teams
• You confidently push back when needed and help the business make better decisions

Who You Are

• A highly organized, systems-minded operator who thrives in fast-paced environments
• Comfortable with ambiguity, shifting priorities, and real-time problem solving
• A strong communicator who can manage up, across, and down
• Confident in navigating conflict and making tough prioritization calls
• Detail-oriented, but not afraid to zoom out and think strategically
• Someone who takes full ownership

Qualifications

• 7+ years of experience in resource management, operations, or project management within a creative, marketing, or agency environment
• Strong understanding of creative production workflows and performance marketing environments
• Experience managing capacity planning and utilization tracking
• Proven experience working with freelancers (sourcing, negotiating, managing)
• Ability to interpret data and translate it into actionable insights
• Experience working cross-functionally with PMs, creative teams, and leadership

Compensation

• Competitive salary (based on experience)
• Healthcare
• 401k
• Unlimited PTO