Experienced Seasonal Online Customer Service Agent – UK Remote Working Opportunity
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading provider of customer service and community management solutions, we're seeking a highly skilled and motivated Seasonal Online Customer Service Agent to join our UK remote team. If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you!
About arenaflex
arenaflex is a global leader in customer service and community management, empowering businesses to deliver human support in the 21st century. With a strong presence in the UK and US, we've established ourselves as a fast-growth company, working with an impressive client list of industry-leading brands, charities, and government departments. Our mission is to revolutionize traditional contact centers by leveraging cloud-based community initiatives, social media, live chat, and email to power customer engagement.
The Role
As a Seasonal Online Customer Service Agent, you'll be handling email support for a UK leading retail brand, providing exceptional customer experiences that drive loyalty and retention. This is a remote, freelance contractual role with the potential to transition to a full-time position following continued growth and success. You'll need access to a computer or laptop, compatible with our software, and a stable internet connection. Don't worry – we'll provide full training, support, and software to ensure your success.
Key Responsibilities
* Manage, brief, and coordinate customer service responses generated from our client accounts on a daily basis
- Effectively respond to all Customer Support tickets
- Pro-actively escalate and spot potential PR threats, and follow support briefs
- Initiate and sustain relationships with clients and prospects, as assigned to you by your Account Manager
- Collaborate with our team to deliver exceptional customer experiences and drive business growth
Essential Qualifications
* 2+ years of experience in online customer service (email/live chat)
- Strong writing, organization, and communication skills
- Previous experience delivering customer support using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
- Excellent written and verbal communication skills
- Superb time management and attention to detail
- Ability to work independently and as part of a remote team
- Passion for delivering exceptional customer service and a willingness to learn and grow
Preferred Qualifications
* Experience in a similar role, with a focus on customer service and community management
- Knowledge of digital customer management tools and how to undertake online customer service
- Copywriting and proofreading skills
- High accuracy and attention to detail
- Ability to work flexible hours, including weekends
- Interest in moving into a Team Leader or Account Manager role in the future
What's On Offer
* Competitive hourly rate of £11.44
- Opportunity to work from home and enjoy a great work-life balance
- Regular digital socials and outgoing team events
- Potential for full-time employment following continued growth and success
- Ongoing training and development opportunities to enhance your skills and career
Schedule and Benefits
* 21-35 hours per week, Monday to Sunday
- 8-hour shifts, with flexibility to work day shifts and weekends
- Opportunity to work flexible hours, including evenings and weekends
- Access to a range of benefits, including a monthly invoice paid within 24 hours
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now and take the first step towards a rewarding new role with arenaflex. Apply To This Job
Join our team and be part of something amazing!
Apply for this job