Experienced Customer Care and Sales Representative – Work from Home Opportunity at arenaflex

Are you a customer-focused individual with a passion for sales and technology? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Care and Sales Representative to join our team of talented professionals working from the comfort of their own homes.

About arenaflex

arenaflex is a leading provider of innovative technology solutions that help consumers unlock their devices' full potential. With a team of 17,000 employees and a presence in over 300 million households worldwide, we're dedicated to delivering exceptional customer experiences that exceed expectations. Our 5 Leadership Principles guide us in our daily interactions, ensuring that every customer interaction is a positive one.

The Role

As a Customer Care and Sales Representative at arenaflex, you'll be the face of our company, interacting with customers to resolve their concerns, answer their questions, and provide tailored solutions to meet their needs. Your sales skills will be put to the test as you promote our innovative products and services, driving revenue growth and customer satisfaction.

Key Responsibilities

* Evaluate and assist with customer concerns, providing solutions that meet their needs

• Explain device capabilities, wireless carrier data, product offerings, and company policies to customers
• Meet sales and customer experience goals and objectives, with a focus on delivering exceptional customer service
• Sell arenaflex smart home and other products on every call, leveraging your knowledge of multiple hardware platforms and operating systems
• Directly connected to our Pay Per Experience (PPX) incentives, with the potential to earn up to $32+/hr
• Work in a distraction-free environment with high-speed internet (minimum requirements of 10MBPS download/5MBPS upload)

What We Offer

* Competitive salary of $18/hr, with the potential to earn up to $32+/hr through our PPX model

• 3-4 weeks of paid training, with additional 2-4 weeks of floor training directly paired with peers
• Generous medical, dental, and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management, and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Flexible scheduling, with availability to work shifts as scheduled during our operating hours (Mon-Fri 7am-11pm CST, Sat/Sun 9am-9pm CST)

Requirements

* High school diploma or equivalent required

• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)
• High customer service acumen

What We're Looking For

* A customer-focused individual with a passion for sales and technology

• A team player who is comfortable working in a dynamic, fast-paced environment
• A strong communicator with excellent phone etiquette and communication skills
• A flexible individual who can adapt to the needs of the customer, the business, and your team
• A reliable and committed individual with a track record of attendance and performance

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job