Experienced Full Stack Customer Support Specialist – Technical Support for arenaflex

Join arenaflex, a global leader in communications and technology, as a Customer Support Specialist and redefine how our customers engage with the latest product offerings, media, and entertainment from the comfort of your home.

About arenaflex

arenaflex is a renowned company that has been at the forefront of innovation and customer-centricity for decades. As a global leader in communications and technology, we strive to deliver exceptional customer experiences through our cutting-edge products and services. Our mission is to empower our customers to connect, communicate, and thrive in an ever-evolving digital landscape.

Job Highlights

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Position:

Customer Support Specialist (WFH) - TECH SUPPORT

Company:

arenaflex

Compensation:

Competitive salary with opportunities for growth and advancement

Start Date:

Immediate openings available

Location:

Remote (must be located in one of the following states: AL, FL, GA, KY, LA, MS, NC, SC, TN)

Job Description

As a Customer Support Specialist at arenaflex, you will be the voice of our company, delivering a best-in-class customer experience to our consumers and business customers. You will serve as the first line of technical support, handling complex call types ranging from service support and billing to retention and repair. Your success will be dependent on your ability to troubleshoot technical issues with ease, be an expert in our products and services, and understand how they work.

Key Responsibilities

* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.

• Troubleshoot and resolve customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
• Proactively engage T3 support (network and IT) to address and resolve issues.
• Remain proficient in all billing, rate plan, and feature matters.

WFH Requirements

* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide equipment (keyboard, monitor, computer, mobile device, etc.)

• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Preferred Qualifications

* 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

What's in it for you?

* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth

• A competitive compensation package with opportunities for growth and advancement
• An amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories
• arenaflex wireless home phone and internet (up to 10 lines)
• arenaflex phone (formerly U-verse Voice) and Digital Life
• 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in your growth and development. As a Customer Support Specialist, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement to leadership roles or specialized teams
• Collaborative and dynamic work environment that fosters innovation and creativity
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture Highlights at arenaflex

* arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity

• Our company culture values diversity, inclusion, and employee well-being
• We prioritize work-life balance and offer flexible work arrangements to support your needs
• arenaflex is committed to creating a safe and inclusive work environment that promotes collaboration, creativity, and growth

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary with opportunities for growth and advancement
• Amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories
• arenaflex wireless home phone and internet (up to 10 lines)
• arenaflex phone (formerly U-verse Voice) and Digital Life

Conclusion

If you're ready to join a dynamic and innovative company that values customer-centricity and employee growth, apply today! As a Customer Support Specialist at arenaflex, you will have the opportunity to redefine how our customers engage with the latest product offerings, media, and entertainment. Join our team and let's talk! Apply for this job