Experienced Customer Service Representative - Limited Service (Remote in NJ)

Unlock your potential with a new role at arenaflex as a Customer Service Representative - Limited Service! We offer a flexible, hybrid Remote arrangement for this position, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team. This position requires a strong and diverse skillset in relevant areas to drive success, and we believe in rewarding talent with a competitive salary and comprehensive benefits package.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing exceptional service to our customers. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we strive to make a positive impact in our community. Our team is passionate about delivering outstanding results and making a difference in the lives of our customers.

Job Summary

We are seeking an experienced Customer Service Representative to join our team on a limited-service (temporary) full-time basis. As a CSR, you will be responsible for answering inquiries from Marketplace individual consumers, including general information and assisting individuals and families in applying for health care coverage through the Marketplace. This is a Bring Your Own Device role, and equipment is not provided.

Key Responsibilities

- Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service and call center preferred.

Technical Requirements

- Must have a personal PC with operating system of Windows 10 or higher. - Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired. - PC Processor: Intel i5, AMD Ryzen 5, or better. - PC Memory: 3.1 8+ GB RAM. - PC Hard Drive Storage: 4.1 256 GB SSD. - USB Headset with wired microphone. - Webcam. - Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

Benefits and Compensation

We offer a comprehensive benefits package, including: - Medical, Dental, Vision, and 401k benefits. - Paid Time Off (PTO) and Holidays. - Employee Recognition, Discount, and Wellness Programs. - Diversity, Equity, and Inclusion Initiatives. - Professional Development Opportunities. Our compensation package includes a competitive hourly base pay rate, with opportunities for short- and long-term incentives as well as program-specific awards. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

EEO Statement

arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to creating a workplace culture that values diversity, equity, and inclusion. We recognize the unique skills and experiences that active military service members, their spouses, and veteran candidates bring to our workforce, and we strive to provide a career path that allows them to continue making a difference for our country.

Pay Transparency

arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

How to Apply

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Click the link below to submit your application. apply to this job

Note:

This job posting is for a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months. Apply for this job