Experienced Customer Service Representative – Laboratory Sample Coordination and Support

At arenaflex, we are dedicated to delivering exceptional customer experiences and providing top-notch laboratory services. We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Sample Representative (CSSR). As a CSSR, you will play a vital role in ensuring the smooth operation of our laboratory services, providing excellent customer service, and coordinating laboratory samples and supplies.

About arenaflex

arenaflex is a leading provider of laboratory services, dedicated to delivering high-quality results and exceptional customer experiences. Our team is passionate about innovation, collaboration, and customer satisfaction. We are committed to creating a work environment that is inclusive, supportive, and empowering.

Job Summary

The Customer Service Sample Representative (CSSR) will be responsible for ensuring excellent customer service, receiving all laboratory samples into the LIMS system, receiving all laboratory supplies, and coordinating customer pickups. This is a part-time position, requiring flexibility in schedule due to the department's needs. The ideal candidate will possess strong organizational and time management skills, excellent communication skills, and a customer-centric approach.

Key Responsibilities

* Greet visitors, ascertain the nature of their business, and escort them to the appropriate personnel.

• Answer telephone calls, provide information to callers, and/or route calls to the appropriate personnel.
• Receive and secure all incoming laboratory samples mailed or collected through courier services or customer drop-off.
• Enter laboratory worksheet/sample submission form information into LIMS.
• Maintain contact with customers and work with the laboratory team for any customer communication.
• Receive and disseminate all inbound laboratory supplies to applicable laboratory departments.
• Perform 100% proof checks on daily paperwork for ISO compliance.
• Support the laboratory by creating purchase orders and placing orders for the laboratory.
• Coordinate and communicate all customer courier stops and pick-ups.
• Support the laboratory operations and customers by picking up and dropping off samples and supplies, when needed.
• Responsible for filing and keeping documents organized.
• Extensive database entry and support the laboratory operations by performing any administrative and clerical duties, including customer certificates.
• Assist in other assigned duties as needed.

Schedule

The ideal candidate will be available to work a flexible schedule, with a typical need for afternoon surge of incoming samples from 1 pm to 7 pm. Availability to work weekends will be required.

Requirements

* Education: High school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry is preferred.

• People person with a customer-centric approach
• Strong organizational and time management skills
• Proficient in MS Office (Word, Excel, and Outlook)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Experience in a laboratory or customer service environment

• Knowledge of laboratory procedures and protocols
• Familiarity with LIMS systems and database management
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in MS Office (Word, Excel, and Outlook)
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing opportunities for growth and development. As a CSSR, you will have the opportunity to:

• Develop your customer service and communication skills
• Gain experience in laboratory operations and procedures
• Learn about LIMS systems and database management
• Participate in ongoing training and professional development programs
• Collaborate with a talented and dedicated team

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about innovation, collaboration, and customer satisfaction. We offer a dynamic and fast-paced work environment, with opportunities for growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary: $18.50 per hour
• Opportunities for growth and development
• Ongoing training and professional development programs
• Collaborative and supportive work environment
• Flexible scheduling and work-life balance
• Comprehensive benefits package, including health, dental, and vision insurance

How to Apply

If you are a motivated and customer-focused individual with a passion for laboratory services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and complies with the CA Fair Employment and Housing Act and the ADA. We will consider reasonable accommodation measures for eligible applicants/employees to perform the essential functions of the job. Apply for this job