Experienced Customer Support Executive - Thailand (Remote Work Opportunity)
At arenaflex, we're on a mission to revolutionize the way people interact with our cutting-edge financial services. As a Customer Support Executive - Thailand, you'll play a vital role in delivering exceptional experiences to our clients, fostering a culture of excellence, and driving growth in the region. If you're passionate about providing top-notch support, navigating complex issues, and working in a dynamic environment, this is your chance to propel your career forward.
About arenaflex
arenaflex is a global fintech leader, empowering traders and investors worldwide with innovative solutions. With over 2,100 employees from more than 100 nationalities, we're a melting pot of diverse perspectives, skills, and experiences. Our commitment to teamwork, leadership, and continuous learning has enabled us to provide unparalleled support to our clients since 2008. As a remote Customer Support Executive, you'll be part of a global team that's united by a shared passion for excellence and a drive to succeed.
Your Role at arenaflex
As a Customer Support Executive - Thailand, you'll be the face of arenaflex, providing exceptional support to our clients through various communication channels, including live chat, phone calls, and email. Your primary responsibilities will include:
- Processing client requests and resolving issues in a timely and accurate manner
- Escalating complex issues to the relevant specialists using Salesforce or Jira
- Updating clients on their request status and providing clear explanations
- Verifying documents submitted by clients within specific regions on an hourly basis
- Preparing and interpreting reports and documentation with attention to detail and accuracy
- Attending company seminars to understand arenaflex's business functions and roles
- Achieving quarterly KPI targets set by the CS manager
- Performing other ad-hoc tasks assigned by the manager
What Makes You a Great Fit
To succeed in this role, you'll need:
- Excellent communication skills in English and Thai
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- A Bachelor's degree in business administration or a related field
- Self-motivation and a high level of reliability
What We Offer
At arenaflex, we're committed to providing a comprehensive package that supports your growth, well-being, and happiness. Some of the benefits you can expect include:
- Competitive and attractive compensation
- Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties
Your Journey After Applying
If you're selected for this role, you can expect the following steps:
- Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Sounds Like You? Apply Now!
If you're ready to take the next step in your career and join a dynamic team that's shaping the future of fintech, apply now! We're an equal opportunity employer, and we welcome applications from diverse candidates. Don't miss this opportunity to become a vital part of our success story. Apply Now Apply for this job