Experienced Full Stack Customer Care Professional – Dispute Resolution and Customer Experience

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join arenaflex as a Platinum Disputes Gate Customer Care Professional. As a key member of our customer care team, you will play a vital role in resolving complex customer disputes, providing personalized solutions, and driving customer loyalty.

About arenaflex

arenaflex is a global leader in the financial services industry, committed to providing the world's best customer experience every day. Our company values integrity, diversity, and inclusion, and we strive to create a work environment where everyone feels seen, heard, and valued. As a colleague at arenaflex, you will have the opportunity to grow your skills, develop your career, and make a meaningful impact on our customers' lives.

Role & Responsibilities

As a Platinum Disputes Gate Customer Care Professional, you will be responsible for:

• Delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality.
• Consulting with customers to understand their needs and tailor unique and personal solutions for them, while reinforcing the benefits of our products and services.
• Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers.
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, and customer performance metrics.

Minimum Qualifications

* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction.

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our customers on every interaction.
• Timeliness and reliability.

Preferred Skills

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.

• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Additional Requirements

* Flexibility to work anytime between 6:00am-11:00 pm, including weekends.

• Hybrid Environment- on-site expectation 3 days/week.
• Workplace Flexibility: Full-time. Shift flexibility requirements.

Compensation and Benefits

* Competitive hourly salary range: $20.00 to $22.25 + bonus + benefits.

• Benefits include:

+ Competitive base salaries. + Bonus incentives. + 6% Company Match on retirement savings plan. + Free financial coaching and financial well-being support. + Comprehensive medical, dental, vision, life insurance, and disability benefits. + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). + Free and confidential counseling support through our Healthy Minds program. + Career development and training opportunities.

Why Join arenaflex?

* We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

• We back our colleagues with the support they need to thrive, professionally and personally.
• We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
• Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

How to Apply

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply. Apply to this job

Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to arenaflex! Apply for this job