Experienced Full Stack Ramp Agent – Customer Service Representative – Miami International Airport

At arenaflex, we're on a mission to revolutionize the way we transport cargo and provide exceptional customer service. As a Ramp Agent, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cargo transportation services, with a commitment to safety, efficiency, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional results and making a positive impact on our customers' lives. As a Ramp Agent, you'll be part of a dynamic and supportive team that's dedicated to excellence.

Key Responsibilities

As a Ramp Agent, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a safe and secure working environment, adhering to all operational processes and procedures.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced and dynamic environment, with a focus on safety and customer satisfaction. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, based on your seniority.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need:

• A high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in a customer service or transportation-related role.
• Knowledge of airport operations and procedures.
• Familiarity with ground equipment and baggage handling systems.

Benefits and Perks

As a Ramp Agent at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Take the Next Step

If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply to this job Apply for this job