Job Title: Coordinator-BGCO Customer Service Representative – Remote Opportunity with arenaflex
Job Description:
Welcome to arenaflex: Where Innovation Meets Customer Service
At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to empower our customers and drive innovation in the world. As a Coordinator-BGCO Customer Service Representative, you'll be at the forefront of our customer service operations, delivering exceptional experiences that exceed our customers' expectations. If you're looking for a role that combines your passion for customer service with the flexibility of remote work, we invite you to join our team.About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. Our commitment to customer satisfaction is unwavering, and we're dedicated to building long-term relationships with our clients. As a member of our BGCO team, you'll be part of a dynamic and supportive environment that encourages growth, learning, and collaboration.Your Role: Coordinator-BGCO Customer Service Representative
As a Coordinator-BGCO Customer Service Representative, you'll be responsible for delivering exceptional customer service to our business and government clients. Your primary responsibilities will include:- Growing our business within existing accounts
- Building customer relationships, earning their loyalty and trust
- Asking questions, listening intently, and identifying what the customer really needs
- Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
- Selling the value of arenaflex solutions and increasing company revenue
- Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
- Delivering efficient customer support on large accounts using web-based tools
What We're Looking For
To succeed in this role, you'll need to possess:- A Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
- Experience in sales or customer service with business accounts
- Experience with facilitation, communication, interpersonal, and negotiating skills across all levels of the organization
- Experience with Microsoft Office Suite and Google Suite, ideally in Excel/Sheets
Work Environment and Culture
As a remote employee, you'll work from the comfort of your own home office with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction. We're committed to creating a supportive and inclusive environment that encourages growth, learning, and creativity.Compensation and Benefits
Our benefits package is designed to support your career growth and overall well-being. As a Coordinator-BGCO Customer Service Representative, you'll be eligible for:- A competitive hourly rate, with the potential to earn more through incentives
- A matched 401(k) savings plan
- Stock incentive programs
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Parental leave
- Adoption assistance
- Tuition assistance
- Other incentives and benefits