Experienced Customer Success Engineer – Cloud HPC and Enterprise Solutions

At arenaflex, we're revolutionizing the world of big compute and cloud High-Performance Computing (HPC) by empowering innovators and disruptors to push the boundaries of what's possible. As a leader in enterprise big compute, we're proud to serve a diverse range of customers, from pioneering startups to leading global automotive manufacturers. Our dynamic team is built on a foundation of collaboration, diversity, and a shared passion for innovation. We're now seeking an experienced Customer Success Engineer to join our North American team! As a trusted technical advisor to our named customers, you'll play a vital role in delivering exceptional cloud HPC experiences and driving meaningful relationships with our users. If you're a problem-solver with a passion for building strong connections and a knack for navigating complex technical landscapes, we'd love to hear from you.

Your Impact at arenaflex

As a Customer Success Engineer, you'll have the opportunity to make a lasting impact on our customers' success and growth. Your key responsibilities will include: ### Key Responsibilities

• Trusted Technical Advisor: Develop and maintain deep, technical relationships with our customers, serving as their go-to expert for all things cloud HPC.
• Technical Leadership: Lead technical activities from deployment to user training and support, ensuring seamless onboarding and adoption of arenaflex solutions.
• Collaboration and Planning: Work closely with arenaflex Solutions Architects to plan and execute successful deployments of our solutions, driving customer satisfaction and growth.
• Technical Analysis and Onboarding: Independently analyze customer technical needs, requirements, infrastructure, operations, and workflows to identify opportunities for improvement and growth.
• Digital Transformation Strategy: Collaborate with customers to define and execute their digital transformation strategy, migrating workloads from on-prem to the cloud and driving business value.
• Thought Leadership: Articulate and present arenaflex solutions at conferences, user groups, webinars, and other industry events, showcasing our expertise and thought leadership in cloud HPC.
• Product Feedback and Improvement: Collaborate with Product Management to provide feedback and insights, driving continuous improvement of our ScaleX platform and ensuring it meets the evolving needs of our customers.

### Essential Qualifications

• Customer Obsession: Your top priority is delivering exceptional customer experiences and building strong, lasting relationships.
• Empathy and Problem-Solving: You approach customer solutions with empathy, using your technical expertise to find creative, effective solutions to complex problems.
• Technical Experience: You have at least 2 years of experience in a customer-facing role, with a strong background in software, hardware, or cloud technologies.
• Education: You hold a B.S. in engineering, computer science, math, physics, or an equivalent field.

### Preferred Qualifications

• Enterprise Cloud Experience: You have 3 years of experience in enterprise cloud, hardware, or software technical roles, with a strong understanding of cloud computing and its applications.
• HPC Discipline Knowledge: You have general knowledge in at least one high-performance computing (HPC) discipline, such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, or Financial applications.
• Enterprise Customer Experience: You have experience working with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector, or other related fields.
• HPC Simulation Software: You have experience with at least one HPC simulation software package, such as ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, or NAMD.
• Presentation and Communication: You're an effective presenter, able to communicate complex technical topics in an easy-to-understand manner.
• Project Management: You have experience managing multiple complex projects, coordinating with colleagues across diverse teams and locations.
• HPC, Scheduler, and Scripting Knowledge: You have a strong understanding of HPC, scheduler, IaaS, scripting languages, and how these tools are used and deployed by customers.

### What We Offer

• Competitive Compensation: A salary range of $110K - $160K, depending on experience.
• Opportunities for Growth: A dynamic, innovative environment that encourages learning, growth, and professional development.
• Diverse and Inclusive Culture: A welcoming, collaborative culture that values diversity, equity, and inclusion.
• Comprehensive Benefits: A range of benefits, including health insurance, retirement plans, and paid time off.

### How to Apply If you're a motivated, customer-focused professional with a passion for cloud HPC and enterprise solutions, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you! Apply Now Learn More About arenaflex Careers Apply for this job