Experienced Communications Manager – Social Media & Customer Advocacy at arenaflex
Join arenaflex, a leading AI-powered fraud platform, as we continue to revolutionize digital trust for global businesses. As a key member of our Corporate Marketing team, you will play a pivotal role in building arenaflex's brand presence, amplifying customer success stories, and driving measurable impact for the business. If you're passionate about marketing, communications, and customer advocacy, we want to hear from you.
About arenaflex
arenaflex is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on arenaflex to unlock growth and deliver seamless consumer experiences. Visit us at arenaflex.com and follow us on LinkedIn to learn more about our mission and values.
Key Responsibilities
As our ideal candidate, you will be responsible for:
- Social Media Strategy & Execution: Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms. Create engaging content that positions arenaflex as an industry leader, showcases our expertise, and makes arenaflex a must-follow account for fraud prevention professionals and executives. Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities. Collaborate with others across the company to amplify product launches and company milestones. Track and analyze social media performance, providing regular reporting and optimization recommendations.
- Customer Advocacy Program Ownership: Own our customer advocacy program, SuperSifters, to put arenaflex and our customers in the spotlight together. Identify, recruit, and nurture customer advocates willing to share their success stories. Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events. Facilitate customer involvement in press releases, awards submissions, and media opportunities. Create systematic processes for maintaining ongoing relationships with customer advocates. Work closely with Go-to-Market teams to identify and engage potential advocates.
- PR Agency Management & Support: Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives. Support PR campaign development and execution, including media outreach and thought leadership initiatives. Coordinate executive positioning and speaking opportunities. Assist with crisis communication planning and execution when needed.
Qualifications
To succeed in this role, you will need:
Bachelor's degree in Marketing, Communications, or a related field
* 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs * Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries * Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes * Strong project management skills with ability to manage multiple priorities in a fast-paced environment * Excellent written and verbal communication skills with ability to adapt messaging for different audiences *
Experience working with external agencies and vendors
* Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred) * Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing *
Must-haves: determination, scrapiness, and creativity
Benefits and Perks
As a valued member of our team, you can expect:
Competitive total compensation package
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401k plan
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Medical, dental, and vision coverage
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Wellness reimbursement
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Education reimbursement
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Flexible time off
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in:
- Collaboration: We work together to achieve our goals and celebrate each other's successes.
- Innovation: We're always looking for new ways to solve problems and drive growth.
- Customer-centricity: We put our customers at the heart of everything we do.
- Continuous learning: We invest in our employees' growth and development.
If you're ready to join a dynamic team that's shaping the future of digital trust, apply now to become our next Communications Manager – Social Media & Customer Advocacy at arenaflex. Apply for this job