Experienced Customer Marketing Specialist – Online Bill Payment Services

At arenaflex, we're revolutionizing the way institutions interact with their customers through innovative online bill payment services. As a leading provider of cloud-based electronic bill presentment and payment (EBPP) solutions, we're committed to delivering exceptional customer experiences that drive loyalty and efficiency. We're now seeking an experienced Customer Marketing Specialist to join our team for a 16-week period to cover a paternity leave.

About arenaflex

arenaflex is a forward-thinking fintech company that has disrupted the traditional bill payment landscape. Founded in 2009, we've grown to become one of the leading providers of online bill payment services, processing over 50 million payments annually. Our mission is to empower institutions to put customer experience first, improving engagement, loyalty, and efficiency while reducing churn and missed payments.

About the Job

As a Customer Marketing Specialist, you'll play a critical role in promoting online billing and payment services to our clients' customers. You'll work closely with new clients to introduce them to the benefits of online payment adoption, providing training and support to help them realize the value of our services. Your exceptional communication skills, combined with your ability to follow through and build successful relationships, will be essential in driving client behavior and promoting online billing and payment adoption.

Responsibilities

* Connect with new clients ready for marketing and work with them to promote EBPP to their customers

• Conduct zoom training on online payment adoption best practices
• Create content that helps support billers with online payment messaging to their customers
• Drive client behavior to promote online billing and payment adoption by payers
• Maintain a knowledge of arenaflex services (pay anywhere, anytime – online, mobile, POS, bank sites) with the ability to articulate value proposition and product advantages
• Create marketing material specifically for VIP billers – upon request
• Ensure that client marketing activities are entered in various systems, like Salesforce
• Liaison with external vendors that house our marketing assets, QR codes, design vendors, and more

Skills

* Must enjoy working directly with customers through telephone, PowerPoint, zoom, and email mediums

• Excellent computer skills
• Problem-solving skills and high attention to detail
• Tech-savvy and interested in learning new tools and programs to support the business
• Good visual and content design ability
• Highly developed verbal and written communication skills
• Ability to thrive in a fast-paced environment and work collaboratively across departments – a team player
• Ability to build successful relationships and influence customer behavior
• Sense of urgency

Experience

* Bachelor's degree

• At least 3 years' experience in marketing/marketing communications (e-payments/SaaS a plus)
• Knowledge of Adobe products (Acrobat, InDesign, Photoshop, and Illustrator)
• Practical experience communicating with customers
• Proficiency in MS Word, Excel, and PowerPoint, Salesforce

What We Offer

* Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

• The expected base compensation range for this job requisition is $80,000 – $85,000 USD.
• arenaflex is an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Why Join arenaflex?

* Work with a forward-thinking fintech company that's revolutionizing the bill payment landscape

• Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Develop your skills and expertise in a fast-paced and dynamic environment
• Enjoy a competitive compensation package and benefits
• Contribute to a company that's committed to making a positive impact in the lives of our customers and the communities we serve

How to Apply

If you're a motivated and customer-focused individual with a passion for marketing and communication, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply for this job