Experienced Customer Experience Assistant – Enhance Customer Satisfaction and Drive Business Growth at arenaflex
At arenaflex, we're revolutionizing the commercial property and food industry by connecting skilled individuals with innovative businesses. As a leading property marketplace, we're passionate about providing exceptional customer experiences that drive business growth and satisfaction. We're now seeking an experienced and confident Customer Experience Assistant to join our dynamic team and play a vital role in shaping the future of our company.
About arenaflex
arenaflex is a tech startup with a bright future, recent funding, and ambitious plans to take over the commercial property and F&B sector. We're dedicated to bridging the gap between skilled individuals and innovative global businesses, and we're committed to providing a collaborative and dynamic work environment that fosters growth and development.
Job Brief
As a Customer Experience Assistant at arenaflex, you'll be the first point of contact for all new and existing customer enquiries, providing first-class support and building customer trust and satisfaction. You'll work closely with our sales and operations team to identify Host and Food Vendor needs and respond proactively to all of their requirements. If you're interested in working for a company that values innovation, collaboration, and customer satisfaction, this could be the perfect role for you.
Responsibilities
As a Customer Experience Assistant at arenaflex, your key responsibilities will include:
- Working closely with the sales and operations team to provide first-class customer experience and build customer trust and satisfaction
- Building and maintaining relations with new and existing clients via phone and email
- Identifying Host and Food Vendor needs and responding proactively to all of their requirements
- Arranging check-in and check-outs via Safety Culture and providing mediation where necessary
- Handling all incoming customer queries via email, phone, Livechat, and WhatsApp
- Ensuring H&S compliance and insurances are up to date
- Conducting monthly catch-ups with current Hosts and Food Vendors and assisting with any concerns or contract queries
- Providing assistance with financial enquiries
- Using and updating CRM online system, logging complaints, etc.
- Collating customer feedback and analyzing results to improve experience and provide feedback to the wider team
- Continuously reviewing and suggesting improvements to existing customer service processes and workflows to enhance efficiency and customer satisfaction
Requirements
To succeed as a Customer Experience Assistant at arenaflex, you'll need:
- Experience handling complex customer problems
- Confidence and great interpersonal skills to build relationships, as well as strong verbal and written communication skills
- Tech-savviness: Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail, and WhatsApp will be beneficial
- Comfortability providing assistance with financial enquiries and handling invoices
- Organizational skills and experience of multi-tasking and prioritizing your workload
- Enthusiasm and a willingness to work on your own as well as part of a team
Benefits
As a Customer Experience Assistant at arenaflex, you'll enjoy:
- Competitive salary based on experience
- Flexible remote work environment
- Opportunity to work with a dynamic and growing team
- Career growth opportunities and learning benefits
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
At arenaflex, we value innovation, collaboration, and customer satisfaction. Our work environment is dynamic and fast-paced, with a focus on continuous learning and growth. We're committed to providing a flexible and remote work environment that allows our team members to work from anywhere, at any time. Our company culture is built on trust, respect, and open communication, and we're passionate about creating a workplace that's inclusive, diverse, and supportive.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary based on experience, as well as a range of benefits and perks, including:
- Flexible remote work environment
- Opportunity to work with a dynamic and growing team
- Career growth opportunities and learning benefits
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools
- Opportunities for professional development and growth
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Join the arenaflex Team
At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We're committed to providing a collaborative and dynamic work environment that fosters growth and development. If you're interested in joining our team and contributing to our mission to revolutionize the commercial property and food industry, please don't hesitate to apply. We look forward to hearing from you! Apply for this job