Experienced Customer Support Consultant – Multilingual Support Expert for Global Tech Companies (Portugal)

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you have a flair for languages and a knack for building strong relationships with customers? If so, we invite you to join our dynamic team at arenaflex as a Customer Support Consultant. As a key member of our global support team, you will have the opportunity to work with cutting-edge technology, develop your skills, and achieve challenging goals in a multicultural and multilingual environment.

About arenaflex

arenaflex is a leading provider of Support-as-a-Service solutions for tech companies worldwide. With over a decade of experience, we have established ourselves as an industry leader in premium outsourced customer support. Our team of experts speaks over 60 languages and works with clients from over 30 countries. We pride ourselves on our People First management approach, which emphasizes the importance of our team members' growth and well-being.

What You Will Do

As a Customer Support Consultant at arenaflex, you will be responsible for providing exceptional customer support via chats and emails. Your primary goal will be to build positive and long-lasting relationships with customers, ensuring their satisfaction and loyalty to our clients. Your key responsibilities will include:

• Providing timely and effective support to customers via various communication channels
• Building strong relationships with customers through active listening, empathy, and problem-solving
• Meeting team Key Performance Indicators (KPIs) and ensuring high-quality support
• Staying up-to-date with the latest technology and trends in the industry
• Handling sensitive customer information with confidentiality and care
• Applying the latest customer happiness practices to ensure exceptional support experiences
• Maintaining a working knowledge of our clients' products and services
• Collaborating with developers and other departments of various IT companies

What You Need to Succeed

To excel in this role, you will need to possess the following skills and qualifications:

• Excellent Hebrew (at least C1 level in both spoken and written) and English B2 skills
• Experience in customer support, preferably in a technical or software-related field
• Analytical and research skills to resolve complex customer issues
• A positive and responsible attitude, with a focus on customer satisfaction
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not essential, the following skills and experiences will be highly valued:

• Experience in technical support, preferably in a software or hardware-related field
• Experience with CRM systems, such as Salesforce or Zendesk

Benefits and Perks

As a Customer Support Consultant at arenaflex, you can expect a range of benefits and perks, including:

• Flexible schedule and the opportunity to work fully remote
• Inclusive international environment with a diverse team of experts
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation to ensure your success
• Work-life balance and a responsive management team interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development and continuous learning

Who We Are Looking For

We welcome applications from individuals with various backgrounds and experiences. If you are a motivated and customer-focused individual with a passion for languages and technology, we encourage you to apply. Please submit your CV in English, highlighting your outstanding skills and experience.

Disclaimer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all team members. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.

Apply Now

If you are ready to take your career to the next level and join a dynamic team of experts in the tech industry, please apply to this exciting opportunity. We look forward to reviewing your application and welcoming you to our team at arenaflex. Apply for this job