Experienced Customer Success Manager – Construction Industry

At arenaflex, we're revolutionizing the construction permitting process with our innovative software, reducing time to permit and streamlining the entire process for contractors and developers. As a key member of our growing team, you'll play a vital role in ensuring our customers achieve success with our platform. We're seeking an experienced Customer Success Manager to join our San Francisco office, where you'll work closely with our Head of Customer Success to develop and iterate on processes, support our rapidly-growing customer base, and drive customer satisfaction.

About arenaflex

arenaflex's mission is to simplify and streamline construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end, including permit research, application preparation, submission, and monitoring. With a strong team of architects, structural engineers, permitting experts, and workflow software specialists, we've personally experienced the pain of permitting and are dedicated to providing a solution that meets the needs of our customers.

Who You Are

We're looking for a B2B software customer success expert with a proven track record of managing customers with 5-6 figure ACVs. You'll be a customer-focused individual who builds and maintains strong, long-lasting customer relationships, understanding their business needs and how arenaflex can fit into their growth and success. As a thought leader, you'll act as a key player in the CS process, iterating adoption all the way through advocacy. Your analytical skills will enable you to gather, format, and interpret data to leverage in customer conversations.

Key Responsibilities

As an early Customer Success Manager at arenaflex, you'll work alongside the Head of Customer Success to:

• Manage a book of business comprised primarily of contractors and developers in the construction industry, nurturing stakeholder relationships with decision makers and influencers
• Own customer rollout, lifecycle management, renewal, and expansion for your book of business
• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
• Proactively build and project-manage intervention plans for at-risk customers
• Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
• Collaborate with the Head of Customer Success on internal initiatives, building processes, and laying the groundwork for future CSMs

Qualifications & Fit

The ideal candidate for this role is a proactive team player who is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities. You'll have:

• 2-3 years of experience within the early stage tech startup space
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivation and drive, with a passion for building strong customer relationships
• Willingness to dive in head first in the face of challenges and ambiguity
• Experience in the construction industry (and ideally permitting) is a strong plus!

Benefits

As a valued member of our team, you'll enjoy:

• Equity packages
• Competitive Salary
• 100% Paid health, dental, and vision coverage
• Company-issued laptop
• Home office and equipment stipend
• Lunch and dinner provided via UberEats with a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO

Interview Process

Our interview process consists of:

• 20-minute initial assessment
• 20-minute interview with recruiter
• 30-minute hiring manager interview
• 30-minute role-playing interview with hiring manager
• 30-minute interview with our CEO
• Reference check
• Offer!

Compensation Range

The compensation range for this role is $100K - $125K. If you're a customer-focused individual with a passion for the construction industry, we encourage you to apply to this exciting opportunity at arenaflex. Join our team and be part of revolutionizing the construction permitting process! Apply for this job