Enterprise Customer Success Manager – Shaping the Future of Physical Operations

At arenaflex, we're revolutionizing the way organizations operate by harnessing the power of the Internet of Things (IoT) data. Our Connected Operations Cloud platform empowers businesses to develop actionable insights and improve their operations, making them safer, more efficient, and sustainable. As an Enterprise Customer Success Manager at arenaflex, you'll play a critical role in helping our top customers achieve their goals and drive business value.

About arenaflex

arenaflex is a pioneer in the IoT space, and our platform is used by organizations across various industries, including agriculture, construction, field services, transportation, and manufacturing. We're committed to improving the safety, efficiency, and sustainability of physical operations that power our global economy. With a strong focus on innovation and customer success, we're shaping the future of physical operations and creating a better world for everyone.

About the Role

As an Enterprise Customer Success Manager, you'll be responsible for working closely with our top customers to understand their unique challenges and develop customized solutions to help them achieve their goals. You'll be the primary point of contact for our customers, providing guidance, support, and expertise to ensure they get the most out of our platform. Your role will be cross-functional in nature, requiring collaboration with Sales, Support, Sales Engineering, and Product teams to deliver exceptional customer experiences.

Key Responsibilities

* Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their arenaflex products
• Deeply understand the arenaflex platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed arenaflex's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• This role requires up to 25% travel

Minimum Requirements for the Role

* 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution

Ideal Candidate

* Has strong bias for action, the ability to think big, with insistence on high standards

• Has experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits and Perks

* Competitive total compensation package

• Employee-led remote and flexible working
• Health benefits
• arenaflex for Good charity fund
• And much, much more!

Accommodations and Flexible Working

* arenaflex is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

• Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
• At arenaflex, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.

Fraudulent Employment Offers

* arenaflex is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@arenaflex.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here. If you're passionate about shaping the future of physical operations and delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as an Enterprise Customer Success Manager at arenaflex. Apply for this job