Customer Service Specialist - German Speaker (Spain Remote) Temporary
Join arenaflex, a global leader in the life sciences and healthcare industries, on an exciting journey to accelerate innovation and improve patient outcomes worldwide. As a Customer Service Specialist with German language skills, you will play a key role in maintaining high-quality data bases and providing exceptional customer service to our clients. If you are a highly organized and communicative professional with a passion for delivering results, we invite you to reimagine healthcare with us.
Position Purpose
We are seeking a talented Customer Service Professional with experience maintaining data bases in German to join our multicultural team with over 54 different nationalities. As a Customer Service Specialist, you will be responsible for updating reference databases with new products and changes in the German countries' markets, ensuring the quality of the data. You will also work closely with local offices to identify and correct inaccurate data, delete data, or add new entries to make the reference files more complete.
Essential Functions
- Update reference databases with new products and changes in the German countries' markets, ensuring the quality of the data: Classify products, standardize and group data following the company hierarchies and business rules. - Identify required changes to the existing reference file. - Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete. - Identify and resolve routine exceptions and issues. - Perform quality control of maintained data and apply corrections as required. - Maintain documentation of processes and procedures.
Skills & Other Requirements
- High level of German and mandatory High-level English - Valuable experience maintaining and updating databases - High school graduate or equivalent - Highly organized with experience of working accurately to tight deadlines - Excellent and professional communication skills (telephone and email) - Experience working for multi-national corporations is an advantage
Why Join arenaflex?
- Recognized by Great Place to Work as the third best company to work for in Spain (March 2020) - FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020) - Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO) - Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year - arenaflex named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world's best service providers across a range of industries
Our Commitment to Diversity, Inclusion, and Belonging
At arenaflex, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you achieve your career goals and stay up-to-date with the latest industry trends and technologies. Our employees have access to a range of benefits, including: - Comprehensive training and development programs - Opportunities for career advancement and professional growth - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Access to the latest industry trends and technologies
Work Environment and Company Culture
arenaflex is a global leader in the life sciences and healthcare industries, with a presence in over 100 countries worldwide. Our team is made up of talented and dedicated professionals who are passionate about delivering exceptional results and making a positive impact on the world. We are committed to creating a culture of belonging and inclusivity, where everyone feels valued and empowered to contribute their best work.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including: - Competitive salary and benefits - Comprehensive training and development programs - Opportunities for career advancement and professional growth - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance
How to Apply
If you are a highly organized and communicative professional with a passion for delivering results, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."
Join the arenaflex Team
Join us on an exciting journey to accelerate innovation and improve patient outcomes worldwide. Apply now to become a part of our talented team and help us reimagine healthcare for a healthier world. Apply for this job