Experienced Customer Testimonial Specialist – Transforming Customer Feedback into Marketing Gold
At arenaflex, we're on a mission to revolutionize the way we harness customer feedback to drive business growth. As a Customer Testimonial Specialist, you'll play a pivotal role in extracting high-impact marketing assets from customer testimonials, supporting our content, social media, and competitive positioning strategies. If you're a detail-oriented, self-motivated individual with a passion for storytelling, we want to hear from you.
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to empowering businesses to unlock the full potential of their customer feedback. Our team is comprised of talented professionals who share a common goal: to transform customer insights into actionable marketing strategies. As a Customer Testimonial Specialist, you'll join a dynamic team that values collaboration, creativity, and continuous learning.
Key Responsibilities
As a Customer Testimonial Specialist, your primary responsibilities will include:
- Reviewing AI-flagged Gong calls to identify and validate positive customer testimonials
- Extracting high-quality testimonial clips and following established SOPs for processing
- Trimming and cropping video/audio segments to highlight the most compelling testimonial moments
- Organizing testimonial assets by product features, use cases, and customer segments
- Maintaining and updating a structured spreadsheet with detailed testimonial metadata
- Uploading and organizing files in shared drives using proper naming conventions
- Identifying and flagging high-priority testimonials for immediate marketing use
- Ensuring quality, consistency, and organization across all media assets
Requirements
To succeed in this role, you'll need:
- Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript)
- Strong attention to detail and organizational skills
- Ability to identify and extract impactful customer quotes
- Proficiency in Google Workspace (Sheets, Drive) or similar tools
- Excellent file management and naming discipline
- Strong written communication skills for transcript cleanup and documentation
- Self-starter with the ability to manage tasks independently
Nice to Have
While not required, the following skills and experiences will be beneficial:
- Experience using Gong or similar conversation intelligence platforms
- Background in marketing, content creation, or customer success
- Understanding of B2B marketing and customer testimonial best practices
- Experience managing and organizing media libraries for marketing teams
Project Scope
As a Customer Testimonial Specialist, you'll be responsible for processing several hundred AI-identified customer testimonials, delivering a well-organized spreadsheet, trimmed video/audio clips, and a prioritized list of top testimonials. This is a contract role with potential for extension, offering a unique opportunity to make a lasting impact on arenaflex's marketing efforts.
Benefits
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offering an extra channel of support and skill-building
- Opportunities for professional growth
At arenaflex, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Join us in our mission to revolutionize customer feedback and marketing strategies.
How to Apply
If you're a motivated and detail-oriented individual with a passion for storytelling, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job